アウレア ホテル アンド スイーツ(Aurea Hotel and Suites)

Excelente servicio, en general le doy un 10

還可以的呢。

We stayed at the Aurea Jan 15-18. The bellman was wonderful, very friendly and helpful, the front desk staff not so much. I had the front desk call us a taxi to take us to the bus station on Jan 18 and left my shoes in the taxi accidentally. The front desk person said the taxi would cost 180 pesos and when we got to the bus station, the taxi driver tried to charge me 300 pesos. I called the Aurea to tell them I had left my shoes in the taxi and they said they would call the taxi driver to see if he had found my shoes in his taxi and to get him to return them to the hotel. When I phoned the hotel back to see if they had been found, they hung up on me. I phoned again and they hung up on me again ☹️☹️

Amazing stay! Clean rooms, nice cold A/C. Friendly staff. The pool was warm. Definitely will stay here again.

Good value for the money. Clean room, parking and centrally located. The pool is small to medium size, clean and warm. Maintaince staff is very friendly and helpful. Some employees at the front desk do lack the same customer service training and friendly and helpful attitude. Yet, it's nothing to influence on choosing this hotel. What you get is a hotel facility at the price and service level of a motor hotel.

Most staff was nice. Policies & procedures could be updated for efficiency.

Person at front desk very unhelpful and unfrendly

We stayed because we were taking the Jose Cuervo Train. It was convenient for the bus and train station, Staff were super nice and helpful. Room was nice.

Had 2 rooms, both of which had issues. People at the front desk are worthless to even try an assist you. Nothing but excuses...overbooked. Jacuzzi tub had no hot water for 4 days!!! Showers were another issue; either getting clogged every other day or the shower head not working properly. Cleanliness was non existent, rooms didn't get the floors cleaned until day 4, last time I will be staying here