I was stay in echarm hotel for 10 days , the room was big and super clean , the stuff was very polite and the location is nearby to city center and Beijing lu street 🩷
When checking in was told that if we wanted free upgrade we needed to cancel our whole booking and pay for brand new booking in cash. Totally unethical. Receptionist was not helpful sometimes. Few rooms had strong cigarette smell even though we asked for non smoking rooms. Disappointed that there's no bar fridge. Middle of the night could smell cigarette smoke in room while sleeping. There was no air conditioning in lobby. Reception didn't have a storeroom to keep our luggage after we checked out since our flight was late at night. told us to leave all luggage along the wall in lobby.
Only commendable point was that housekeeping and maintenance gave immediate attention to our needs.
No English at the reception, they should better explain how to access the floor with the good elevator (you need to badge). The floor and windows are not so clean. The subway is a bit far (around 10 min walking).
View, location and bedding are nice.
Washing machines for clothes are available for free, what’s very convenient.