Good International Hotel

天氣冷，不該寒了人心！在這家酒店住了四晚，起初印象不錯，中午退房後愛人需要忙工作，便讓孩子我倆在前台旁邊的休息廳等待，下午3點孩子有點餓了，因為是冬天天氣寒冷，我們又帶了很多行李，便想着點個外賣湊合一下，我點的是麻辣拌，其實就是清水煮菜，加一點點麻醬！出於禮貌，我和孩子選擇了廁所旁邊一個隱蔽的角落就餐，其實旁邊有大桌子，我們也沒好意思去！剛沒吃多久，前台據説是借調的工作人員眼睛直盯盯的向我們走來，説這裏不能吃飯，我們前面牌子上有寫，説自己戴着N95口罩都能聞到氣味，她是那麼的高高在上，她的口罩是那麼純凈，語氣帶着滿滿的歧視，我和孩子向乞丐一樣被人驅趕着……我情緒有點激動，首先我是沒有看到提示牌，其次你們有你們的規定，難道不是為了更好的服務顧客？我不是不想幹人員，我是在你們店住了4晚還沒離店的客人！雖然最後你妥協讓我們快點吃，可孩子被嚇到了，我也沒有再繼續吃的心情！我想説作為服務行業，或者衹是作為一個有愛心的一個人，看到這樣情況難道不是該上前問問情況，或者語氣委婉的引導我們換個地方就餐？這個事不大卻足足讓人對這個酒店，甚至這個城市寒心！這個酒店終生不會再次入住！

前台服務員*小蕊*做事細心/周全又周到，在這裏住了三個晚上，各種想法都會盡可能的幫我達成，房間寬敞又大，衛生打掃的也很不錯，位置優勢讓我隨時都能去太古匯跟正佳逛街吃飯，浴缸也大，176大漢都可以躺平泡，只能大推了。 唯一一個意見提供，空調若有機會可以改成一間一台的那種，像我這種怕熱的客人，就會希望溫度保持29度才會好眠～中央空調會不好設定，但是前台服務員還是有努力協助的 （ps:最後一天的空調就很好）

冬天不要入住！冬天不要入住！ 這是第二次入住該酒店，位置很好，就在太古滙後面，雖然老一些，但還是挺不錯的，但這次入住感覺極差，到達後放完行李就外出吃飯了，等晚上回到酒店，感覺空調口吹着涼風，那幾天廣州的温度是8度，於是給前台打電話詢問怎麼設定温度，前台告知，是中央空調，不可以設定温度，而且沒有暖風衹有涼風！很無奈，但後面越坐越冷，於是再給前台反映，詢問有無加熱器，前台小姐姐很驚訝，説沒聽過加熱器是什麼東西，並表示廣州的空調都沒有暖風的，衹有涼風！涼風！那電熱毯有嗎？前台表示廣州從來不用這種東西。多次反映後，終於給找了一個很小的暖風機，也算是勉強過得去。第二天退房，停車費衹減免到14點，告知前台14:30左右才能離開，前台要求給5分好評就可以延時半小時，算了，我願意補上不足的停車費，也得把酒店的真實情況寫出來，那麼冷的冬天，空調沒有熱風，這能算星級酒店嗎？

我於 5/12入住廣州國德酒店 1813 號房間於 6/12 購物返回酒店準備午睡片刻，在房間內有 2 張床，我睡在靠𥦬邊睡床，當我翻動白色被鋪時發現右邊近床尾被褥有一攤鮮紅色血跡，血跡類似女性月經血液，令人非常嘔心，期間，我聽到門外有服務員敲門表示要清潔房間，我隔門回覆表示要休息，稍後才清潔，因我接獲太太來電表示已購物完畢正在正佳廣場外等我，我於是匆忙間將該被被褥上血跡影相就離開房間，後在晚上返回酒店時向太太提及此事，當時房間己更換被褥，我太太致電大堂投訴有關情況，後有一位酒店女職員到房間表示經理已下班，要明天才上班，但其證實相中被褥是其酒店房間物品後離開，7/12 早上約 08:45 分我與太太到大堂投訴，經理仍然未上班後，大堂職員表示無法處理，後我與太太離開到酒樓食早餐，期間接獲一名男士電話自稱房務部經理後知悉姓蔣，其否認該血跡是其職員疏忽失責造成，如果我們堅持可將該血跡驗 DNA，這樣的一個職員在現今的服務性行業實屬罕見，連應有的禮貌都欠缺，無主動道歉、查詢房間員工當值情況，只一直推卸責任，服務態度令人失望，本人及太太從未要求任何賠償或折扣，只希望該酒店管理層查清事實，做好員工培訓，認清何謂待客之道，今時今日此等服務態度已不能生存。 I checked into room 1813 of Guangzhou Guode Hotel on 5/12 and returned to the hotel after shopping on 6/12 to prepare for a nap. There are 2 beds in the room. I slept on the bed next to the bed. When I turned over the white quilt, I found a pool of bright red blood on the quilt near the end of the bed on the right side. The blood was similar to women's menstrual blood, which was very disgusting. During this period, I heard a waiter knocking on the door and saying that he wanted to clean the room. I replied through the door and said that he would take a rest and wait until later. After cleaning, I received a call from my wife saying that she had finished shopping and was waiting for me outside Grandview Plaza. So I hurriedly took a photo of the blood stains on the bedding and left the room. I mentioned this to my wife when I returned to the hotel in the evening. The bedding in the room had been changed, and my wife called the lobby to complain about the situation. Later, a female hotel employee came to the room and said that the manager was off work and would not go to work until tomorrow. However, she confirmed that the bedding in the photo was from her hotel room and left. In the morning of 7/12, she made an appointment At 08:45, my wife and I went to the lobby to complain. After the manager still didn't come to work, the lobby staff said they couldn't handle it. Then my wife and I left for breakfast in the restaurant. During the period, we received a call from a man claiming to be the housekeeping manager, and we learned that his surname was Jiang. It denies that the blood stain was caused by the negligence of its staff. If we insist that the blood stain can be tested for DNA, such an employee is rare in today's service industry. He lacks proper courtesy and does not take the initiative to apologize or inquire about the room. Regarding the staff on duty, they just keep shirking responsibility and the service attitude is disappointing. My wife and I have never asked for any compensation or discount. We only hope that the hotel management will find out the facts, train employees well, and understand what hospitality is. , this kind of service attitude can no longer survive today.

整體確實不錯，客務員很殷勤

鬧中取靜，對面是太古滙，旁邊吃喝的地方非常多 酒店在小巷子裏，旁邊在造建築物，晚上有幾輛土方車停着，走路時要小心

大廳香水味真的有點沖，位置很好就在太古滙的後面，酒店房間算是比較老的了，服務人員態度較好，有機器人可以送外賣上樓，可以寄存行李還有行李寄存牌牌