Upon arrival at the hotel after the check in time of 2:00pm, we were told that the rooms were not yet cleaned but we were given keys to the rooms. We would expect to get into cleaned rooms without any hassle for a hotel of this standing. It was quite horrifying to go into a room that is not cleaned. One of the rooms had a heavy cigarette smell and that needs to be changed. We have reserved 3 rooms but each room is a a different floor and our key card cannot access to other floors due to security reasons. The room is ok but there is a stain on the chair and some cigarette smell. The bed is also quite firm which may not suit everyone. The hotel should consider enforcing a check out time that would enable them to turn around the rooms in a timely manner.
自動翻訳