Only good for sleeping and nothing else, the place wasn’t expected. It’s not only an hotel, it’s a mix of everything and the service check-in is a bit odd.
I was very disappointed in the security of this hotel. Firstly, when we came back to the hotel on the second day at ~6pm ish, we found our room door open with no one inside. Apparently, one of the cleaning ladies left our door open after they finished cleaning and it was like that for hours! I went downstairs to the lobby to talk to the the front desk and they went with us back to the room to see if we lost anything. Luckily we did not lose anything of value but this was a huge disappointment!
Another incident happened when we were in the lobby. An prior guest had walked in and said that they forgot to return the spare key when they checked out. The receptionist then put that key down on the table and had walked off. This was shocking to me because
1. They didn't log who had requested for spare keys. They give only 1 key and then any additional was to be requested and they didn't log this at all
2. Each key was marked with the room # so it's the same key that prior guests and future guests will be using.
If this is the case, they need to have better security!
翻訳
ホテルからの返信: Your feedback is very detailed and on point, providing a comprehensive and in-depth analysis of the hotel's security shortcomings, which will provide valuable references for the hotel to improve its service quality. We use one key card per room, and when a guest checks out or fails to return their key card, we will deactivate and replace the card. If a guest uses a spare key, we will make a note in the system, so there will be no case of a new guest using the same key as an old one.The situation where you found the door to your room open upon returning to the hotel is indeed a serious security issue. We will strengthen our employees' safety training and ensure that the door is closed after each room is cleaned. We apologize sincerely for this and promise to take measures to prevent similar incidents from happening again. We will take your feedback seriously and continuously improve our service quality to provide our customers with a safer and more comfortable stay experience.
TomD92
ダブルルーム
宿泊: 2024年3月
一人旅
12件の口コミ
3.7/5
投稿: 2024年4月17日
This is a decent medium range hotel however I have a few grievances with it. Firstly I was checked in to a twin room instead of a double, and the twin room in question had water all over the floor. The room was promptly changed however to what I had booked, after I went back down to reception.
Then, the hotel is advertised as having a gym, but it doesn’t. The receptionist told me I could go to a gym nearby at extra cost.
The towels provided aren’t proper towels, they’re thin single use towels, the kind provided in hospitals.
Other than that, the room was spacious and reasonably comfortable, the location isn’t bad, there’s a mall next door but it takes more than 20 minutes to walk to the nearest metro and the route is… quite the sensory experience.
Altogether this isn’t a bad hotel but I specifically booked it because it advertised itself as having a gym so I was left disappointed.
翻訳
ホテルからの返信: Dear guests, thank you for your recognition of us. Every slight demand of guests is the direction of our sincere efforts. We will work harder to give you the feeling of home. We look forward to your next trip, and we will create more perfect services for you.
Hau ming
ダブルルーム
宿泊: 2024年4月
一人旅
8件の口コミ
3.7/5
投稿: 2024年5月29日
Everything find
翻訳
ホテルからの返信: Dear guests, thank you for your recognition of us. Every slight demand of guests is the direction of our sincere efforts. We will work harder to give you the feeling of home. We look forward to your next trip, and we will create more perfect services for you.
uyury_1985
ダブルルーム
宿泊: 2023年9月
出張・ビジネス
4件の口コミ
3.0/5
投稿: 2023年11月4日
Convenient location is the only good thing about this place.
Impossible to lock the doors (even the one in the bathroom). Stains, chipped furniture, god knows what happened to that wall… The place is relatively clean though. But I was quite annoyed that cleaning Ayi entering the room even with the sign “Do not disturb” hanging on the door knob.
To avoid your guests’ disappointment please use the real photos of your rooms or make the rooms look like the photos.
Never again.
Close to shops and a large variety of food such as many Chinese restaurants and small eateries plus many western food take away brands. McDonald's, Burger King, Pizza Hut, Subway and Taco Bell and more. So great location to stay as lots of convenient shops around you. Staff do their best to help with the aid of translator language apps. Rooms have everything you could need including washing machines. Service each day and 2 bottles of water. Only negative was the internet was not usable even with staff help it would not work in our rooms on 7th and 9th floor. Buy a Chinese phone sim to use internet is best choice. Would stay here again for its closeness to all key things including a few nearby massage shops if you have been walking all day at the Canton Fair. They also provide a free bus to and from canton fair if that is why you are staying here. Last point is excellent water pressure showering 😀