The reception service is very bad and rude. The hotel is in very poor condition understanding. From the room, you can only see the building next door, and it is very dark and scary.
The location is not convenient for going anywhere. Although it is near Guangzhou Tower, there is no train station nearby, and the walking distance is very far.
The room is super small.
翻訳
ホテルからの返信: 尊敬的客人,非常抱歉此次入住體驗讓您感到不滿,對於前台服務態度不佳、設施及出行方面給您帶來的糟糕感受,我們致以誠摯的歉意。我們已將您反饋的服務問題嚴肅通報給相關部門,會立刻開展服務培訓整改;同時也會對酒店設施進行全面檢查維護,針對位置與出行的問題,我們後續也會整理更詳細的交通指引供住客參考。再次為此次不好的體驗致歉,希望能有機會再次為您服務,彌補此次遺憾。Dear guest, we sincerely apologize for your unpleasant stay experience. We are truly sorry about the poor attitude of the front desk staff, the unsatisfactory facilities and the inconvenience in transportation that have caused you a bad experience. We have seriously reported the service issues you mentioned to the relevant departments and will immediately carry out service training and rectification. Meanwhile, we will conduct a comprehensive inspection and maintenance of the hotel facilities. For the problems of location and transportation, we will sort out more detailed traffic guidelines for guests in the future. We apologize again for this bad experience and hope to have the opportunity to serve you again to make up for this regret.
Apple gou
スーペリア ダブルルーム
宿泊時期: 2025年10月
一人旅
9件の口コミ
10/10
とても素晴らしい
投稿日: 2025年11月17日
A good trip. Hotel was nice and staff were excellent. Very helpful. Clean room. Will stay here next time.
I had an absolutely wonderful stay at Paco Hotel! From the moment I arrived, the staff were incredibly welcoming and attentive, making me feel right at home. The room was spotless, spacious, and beautifully decorated, with all the amenities I could possibly need.
The hotel is very close to a lot of restaurants, which made it extremely handy for meals and exploring local food.
I can’t recommend Paco Hotel enough, whether you’re traveling for business or leisure, this hotel makes for a truly relaxing and enjoyable experience. I’ll definitely be coming back on my next visit!
Some guests in the rooms nearby kept banging their doors at around midnight. Hotel should work on improving the noise.
翻訳
ホテルからの返信: Dear Guest,Thank you so much for taking the time to share your stay experience. We sincerely apologize for the disturbance caused by the loud door-slamming from neighboring rooms around midnight! It is an oversight in our service that we failed to provide you with a quiet and comfortable resting environment, and we deeply regret this.Should you encounter any issues during your next stay, please do not hesitate to contact the front desk immediately—we will address them proactively. We wish you all the best!
Toh Jing Sheng
宿泊時期: 2025年3月
出張
10件の口コミ
10/10
とても素晴らしい
投稿日: 2025年5月3日
Quite a variety of local restaurants available nearby and international brands like Starbucks, McDonald’s available.
Many thanks to Camellia and her team for arranging a non-smoking room for me and allowing me to check out slightly late when I fell sick after catching seasonal bug during my business trip.
Fairly new hotel with great front desk customer service. While I was attending to my laundry, front desk saw me inside the room said she’ll transfer my laundry to the dryer and leave the dry clothes in the corner so I did not have to wait. Same level of kind service provides throughout the hotel. Location is in a residential area ideal for guest seeking to experience local living.
Stuff is very friendly and nice, but no one speaks English. And the cleaning level is much more down the expectations.
翻訳
ホテルからの返信: Thank you for choosing the Baigao Hotel and taking the time to share your stay experience. We apologize that your stay did not meet your expectations. In response to the issue you raised, the hotel will strengthen service training for its staff to prevent such situations from happening again. We always strive to create a perfect stay experience for our guests and sincerely invite you to come again.
ゲスト
ビジネスルーム(ベッド2台)
宿泊時期: 2025年3月
ファミリー
1件の口コミ
9.0/10
非常に良い
投稿日: 2025年4月16日
The front desk took a long time to process check-in due to a technical issue with registering the “Mainland Travel Permit for Hong Kong and Macau Residents.”
The room is spacious and clean but has a slight odor, possibly from the toilet pipe, as the toilet is open within the room.