Vienna Hotel (Guangzhou Panyu Qiaonan Aoyuan Square)

When I gave my check-in voucher which is written in English to the counter, the counter told me that they did not know english. They kept on asking me the question in Mandarin which I am not familiar. Then they asked me to give my identification to check my booking. After checking, they recommended me to upgrade my room because they told me that our room may be distributed by the activities in KTV room. Finally I have to pay an additional $120 to change my room. Besides I was told that we can access WiFi but when I entered the information as requested , it did not work. I went to the counter for assistance, the customer service told me that I should have mobile phone number in China for verification. I am not the resident of China, how can I have the mobile phone number in China. Overall, I am disappointed with their service.

Don't come to this one

首次入住酒店 服務各方面都挺好，早餐我很喜歡，服務員很有禮貌 以後認準這家了 酒店設施很齊全，配置很好房間很大，走廊也很寬 開心。

維也納澳園酒店，交通方便，幾公里就到沙灣古鎮，半小時到廣州市中心，酒店房間超大，有的房間還有個大陽台，雙床房一米五的床，前台服務好，早餐也算豐盛，以後去廣州還會選擇這個酒店

不是第一次入住了，之前項目在這裏，也斷斷續續住了一個月了，而且還有很多同事，商旅下的訂單顯示有早餐，到店之後前台非説沒早餐，經過溝通後也沒給早餐，周邊環境一半，二樓是個KTV，沒到下午五六點，就有人唱歌，人員構成比較複雜，電梯一股廉價香水的味道。今天同事提醒説有早餐，就打開訂單和酒店電話確認了，經理回覆説可能是前台有個新來的，這個理由太敷衍了，不能把問題都推到新員工身上吧，後續出差也不會推薦這家酒店了，同事那間房間也是和前台吵了一架，訂單有，平台沒有。才給的早餐，綜合體驗就是房內環境還不錯。

停車比較方便，房間也很舒適，特別是他們的大堂是我住過的酒店裡麪算很大的。

停車很方便，不擁擠，也不堵車，關鍵是停車位夠寬，很容易停進去，服務也很好

每次騎車到廣州路過這裏都要進來休息一下，睡上幾個小時再出發，一如既往的好！

環境挺不錯，房間也乾淨不吵，位置也好找，不錯