ホテルからの返信: こんにちは!お忙しい中、貴重なレビューをお寄せいただきありがとうございます。あなたの完全な満足が私たちの無限の動機です。私たちのサービスに終点はありません。出発点にすぎません。細部にまで気を配り、Sanyu Hotel を温かい港にしようと私たちは努力し、改善してきました。当ホテルでは、質の高い睡眠体験を提供するファーノ オキシジェン エグゼクティブ ディープ スリープ ルームを新たに導入しました。次回のご滞在を心より歓迎いたします。
ゲスト
春輝棟スタンダードツインb(静かな楽しみ+深い睡眠+湿気と乾燥の分離)
宿泊時期: 2025年7月
出張
34件の口コミ
10/10
とても素晴らしい
投稿日: 2025年8月6日
This place accommodated me very well.
They have a good value for money paid!.
The rooms are clean and has comfortable beds, I liked that it has a view on the garden.
In addition to excellent amenities such as a spacious laundry room and a great access to near by gym.
翻訳
ホテルからの返信: Dear guest, thank you very much for your good review of our hotel. We will redouble our efforts and live up to your praise. Thank you again for your recognition of the hotel. We look forward to your next visit and wish you a pleasant journey!
匿名ユーザー
春輝棟スタンダードツインa(ディープスリープマットレス+湿気と乾燥の分離)
宿泊時期: 2025年12月
ファミリー
4件の口コミ
6.5/10
投稿日: 2026年1月27日
We booked the two bed business room. It was ok but had some issues with cleanliness (musty smell) of carpets, and mould affected silicone in a past cracked bathroom basin repair. Room service seemed to have missed vacuuming carpets during our stay. Their location is decent with plenty of restaurants nearby. It is a 15 minute walk to the nearest metro station (dongshankou). For the price, I think we could’ve done better.
翻訳
ホテルからの返信: Dear Guest, Thank you for choosing to stay at our hotel and for sharing your valuable feedback. We sincerely apologize for the housekeeping issues you mentioned, including the odor from the carpet, the moldy silicone at the bathroom sink repair area, and the untimely vacuuming of the carpet. These issues indeed reflect oversights in our room cleaning and maintenance, falling short of both your expectations and our own high standards. We have since reinforced our daily inspection procedures for housekeeping to ensure no details are overlooked. Your feedback is incredibly important to us, and we genuinely hope for the opportunity to provide you with a better experience during your next stay. Should you choose to visit us again, please feel free to contact me directly—I will personally arrange your room and ensure everything meets your satisfaction. Once again, thank you for bringing this to our attention, and we wish you pleasant travels!
匿名ユーザー
春輝棟スタンダードツインa(ディープスリープマットレス+湿気と乾燥の分離)
宿泊時期: 2025年11月
出張
16件の口コミ
9.5/10
素晴らしい
投稿日: 2026年1月7日
Might not be as foreigner friendly as you think. They can call the police and make you check your travel itinerary. But other than that they were respectful and the place was clean. The furniture was a bit old but thats okay. You feel safe on the location.
翻訳
ホテルからの返信: Dear Guest, Thank you for choosing to stay at our hotel and for sharing your valuable feedback. We sincerely apologize for the unpleasant experience you encountered during your stay. Regarding your mention of the hotel being less friendly to foreign guests and the request to check your itinerary, this was only a routine inspection by the public security department, not a report made by our hotel staff. We hope for your understanding. We look forward to welcoming you again!
ゲスト
スタンダードシングルルーム(春輝別荘)
宿泊時期: 2025年11月
夫婦・カップル
6件の口コミ
10/10
とても素晴らしい
投稿日: 2026年1月2日
The staff were very welcoming and friendly and the room was upgraded to a family room.Thanks so much! Please could you add coffee ingredients to the itinerary? Happy New Year!
翻訳
ホテルからの返信: Dear Guest,Thank you for choosing to stay at our hotel and for sharing such a warm review! We are delighted to hear that you were satisfied with our staff's service attitude and the complimentary upgrade to a family room. Your recognition is the greatest motivation for our team.Regarding your mention of the need for coffee supplies, I have passed your suggestion on to the Housekeeping Department. For future stays, we will ensure that the rooms are fully equipped with coffee ingredients to provide you with a more comfortable experience.As the New Year approaches, we also sincerely wish you and your family a happy New Year, good health, and all the best! We look forward to welcoming you back again. We will continue to offer enthusiastic and attentive service to create unforgettable accommodation experiences for you.
ゲスト
ビジネスガーデンビューツインルーム
宿泊時期: 2025年10月
夫婦・カップル
1件の口コミ
9.0/10
非常に良い
投稿日: 2025年11月13日
Conveniently located in the older part of town. Room bright & cheery
翻訳
ホテルからの返信: Dear friend, thank you so much for your wonderful review of our hotel! We are delighted to hear that you enjoyed our location—the old town truly is full of unique charm and convenient transportation. We are committed to providing our guests with bright and comfortable living spaces, and we are truly happy to hear that you found the room "bright & cheery"! We hope to offer you the same pleasant experience the next time you visit. Looking forward to seeing you again!