アレグロ イソラ(Allegro Isora)

This is by far the worst hotel that I’ve ever stayed in. The room was filthy on arrival with blood stained pillows, sticky residue on the patio table, dirt and stains in the bathroom and balcony. The balcony had broken glass panels, the hot water tap in the bathroom didn’t work. The taps were coated in limescale. We asked every day for a different room and were refused until 15 hours before check out. The room wasn’t cleaned once during our stay despite us asking every single day. The “restaurant” is at best, a soup kitchen…the food is dire. Hot food is almost cold, the fruit was manky, the coffee was cold and there was cross contamination. The dining room has a foot wide grid running the full length of it which emits a foul stench of stagnant water. The ‘entertainment’ room looks like a crèche with a poor excuse of a bar. The cocktails were poured from a carton into a plastic, nibbled beaker. The outside area was filthy with cigarette butts littered around. Obviously, we complained and the Jet2 rep was also complaining on our behalf but still nothing was done. The guest relations manager, Laura, said that her maintenance and housekeeping team had informed her that they had carried out all repairs and cleaned the room…they didn’t. I asked her to inspect our room….she refused. On returning to the room on our last night around 9pm, we found a card from reception stating that they had a room for us to move into. We were checking out the following morning!!! However, in the main room, in our absence they had installed a baby cot…. I rang reception and was informed that it had been put there for the guests moving in the next day!!! I am astonished at the amount of good reviews that this place has because I have never encountered such abject filth and squalor in any accommodation that I have stayed in. The staff were rude, uninterested and uncaring. Needless to say that I am currently working with ABTA to obtain a full refund.

We stayed last week in February. We try and avoid half term as we like less children in the resort. We were in block C it was a bit out the way and was an OK room. It was clean and the cleaner called everyday. Bed Linen was good and lovely pillows. Aircon worked in lounge. It did seem a bit weak but in February it was adequate. There was a fan in main bedroom that we had difficulty keeping g oing on at night. Again it didn’t make any difference to our holiday. The apar**ent was clean. If a little tired. The pipes in the bathroom were a bit rusty and the net curtains were a little of the rail. The electric fitting behind the TV was loose and could be seen under the tv. All this did not spoil our holiday but gave an overall impression of needing a bit of T & C. We have been 4 times to this hotel and we like it. (2 older people). Now the good stuff. The food was very good this time. Lots of choice. Sometimes a bit cold but I always microwave mine. The only disappoint is they have again decided to shut the pool bar at 6pm. It was much nicer when they opened it later. The chairs in the main bar are a bit uncomfortable and it lacks a**osphere with 3 large TV’s in there it’s more for sports fans not people on holiday. We sat by the middle pool and had plenty of space and sun beds with umbrellas. The heated pool was full though. The staff are friendly. This resort is about 90 mins from the airport but we don’t mind that. We are coming back in December so we must like it.

How to even start this review ? First impression wasn’t bad to be fair , but after we got our room everything went down a hill… room was dirty with lizards and cockroaches enjoying our company. They have changed our room eventually , but same thing again … Worst holiday ever!!!!!!!!

I have just spent a very enjoyable week in Allegro Isora, 20th-27th Nov 23. The staff are all very helpful and the bedrooms are spotless. The selection of food in the Restaurant (self service) was amazing. I am vegetarian so there was plenty of delicious salads, veg and fish dishes on display. Lots of meat dishes for the meat eaters too! The three swimming pools are fabulous and the water games for children kept them well entertained. I enjoyed the aqua aerobics class and looked forward to the exercise every day! All in all a great family holiday and we have returned home feeling fit and relaxed. Hope to return to Allegro Isora in 2024.

Both my wife and myself stayed for a week at the Allego Isora. I would certainly recommend this hotel both for couples and families. The rooms were spotless and had a room with balcony overlooking one of the superb swimming pools. The food was great and the staff were excellent providing a great quality of service. Reception staff were very helpful and bent over backwards to please customers. We will certainly come back again. 😀😀😀

We are on this hotel for the fifth time. Lot of employ people are the same. It looks very familier. Everything here is on the high level. The best thing of this people? Smile!!! Lot of food , high quality and all time during the dinners. Drinks which You want by Axelle and Titto. By one word- wonderfull!

Good hotel with a great service. Rich breakfast, lunch, live music in the evenings. Friendly staff, funny animation for children. Highly recommended!

Would definitely return to this hotel. Although it is in a quieter area of Tenerife you still had everything you need near by.

My stay in Allegro Isora was really nice I enjoyed my holidays. The staff and their kindness, their sincere smile, their energy it was beautiful. Thank you for that kind of experience 🙏