What a nonse hotel is this. Employees are beyond crazy for making us pay 50 yuan for a "lost key". Would I recommend to stay? Surely not. I stayed in many hotels. Never encountered such an experience. I would recommend the hotel to contact me and pay me back.
翻訳
ホテルからの返信: Dear sir ,first of all , I'M very sorry that your trip didn't go as planned.you lost a room card ,and according to the hotel's regulations,you shouid have paid 50yuan ,as the hotel's regulations, you should have paid compensation ,however,since you were not satiesfied,the hotel managei has helped you apply for a 30-yuan compensation,the cost for losing the room card is also yuan ,she also told you that if the room card is found ,the mony you paid will be refundde to you .unfortunately,the room card has not been found .in response to your request ,the manager used her own money to replace three 20-yuan notes for you .you were satisfied with the hotel's services at that time.if the lost of the room card made you unhappy,I'm truely sorry ,because if the staff doesn't collect your conpensation,they themselves need to compensate,so I hope you can understand. 尊敬的客人,您好,首先非常遗憾您的这次旅行未能完美如愿,因为您遗失了一张房卡,按照酒店规定是需要赔偿50元,但因为您不满意,酒店负责人已经帮您申请赔偿30元,您支付遗失房卡的费用也是30元。也跟您说了,若房卡找到,这30元会退还给您,很遗憾房卡至今未找到,另外,应您的要求,酒店负责人用自己的钱帮您换了3张20元的零钱,您当时对酒店的服务还是比较满意的,若因为房卡遗失而让您不开心,实在抱歉,因为服务员若不收取您的赔偿,那么服务员自己需要赔偿的,所以希望您能理解。
匿名ユーザー
錦韻・紅檀ツインルーム|明るく開放的|デスクと椅子付き
宿泊時期: 2025年8月
友人同士
2件の口コミ
10/10
とても素晴らしい
投稿日: 2025年9月25日
It was really a really nice stay. Close to the railway, it took us 5 minutes to get there after we arrived. Clean hotel, the receptionist was really nice. We also booked the breakfast at the reception and it was really good, a topical Chinese breakfast and the lady who took our breakfast ticket was really nice to us! I recommend this hotel