SYYF Guilin Shi and Far Xiangshan Hotel (Xiangbishan Liangjiang Sihu Branch)

Fantastic service from the staff (especially Alian the front desk team at night) went above and beyound our expectations to make our stay comfortable. Our aircon was blowing out cigarette smell and they moved us to a different room straight away. The food was tasty and rooms comfortable and well equipped. The rooms speaker assistant (Alexa equivalent) was a pleasant feature we didn't know we needed but miss in all the other hotels we stayed at.

房間非常舒適，酒店的設施十分人性化，有小童樂園，有洗衣房烘乾機，工作人員有禮貌，特別是管家阿蓮、小洪、雯雯，熱情周到貼心服務，天氣下雨還貼心送上雨衣，臨走還送了小禮物，十分暖心，下次來桂林一定還來這家詩與遠方五星好評酒店

房間設計感拉滿，衞生夠好，空間夠寬夠大！用餐環境也很好，菜品也很精緻美味，服務熱情到位。酒店的房間和餐廳、泳池適合拍照打卡。感謝前台的小姐姐阿蓮和慧麗熱情服務，離開時還贈送了兩個掛件小飾品，很是好看。入住時的小哥哥服務也不錯，還幫助送行李到房間，熱情問好！感謝你們！下次有機會會再次入住！

Au travellers. Clean and good size room. Staff helpful. Fruits and hot Chinese tea (no limit) complimentary at the reception counter. Also complimentary soft drinks and light snacks available in the room. Good location and walking distance to Elephant Trunk Hill, 2 Rivers 4 Lakes, Sun & Moon Pagodas, etc… Oh yes, very good breakfast, Value for money for what I paid.

我們去桂林旅遊住的這家酒店，先定了三晚，後來又續住了兩晚。酒店的服務人員態度非常好，還贈送了我們老兩口一頓中餐🥢非常感謝

Excellent service from all the staffs. Clean room . Super comfortable bed where 2 kinds of pillows are provided a firm and a soft one . Smart AI ‘Xiao Du’ will assist to open curtain, switch on lights and TV and play music as requested, we have fun talking to her. Toilet with bidet is remote controlled and ends with water vacuum flush. Walking distance to Xiangbi Mountain about 600m away and 1km to Zhengyang pedestrian walk. Will definitely stay here again when back in Guilin

Room: 1017 (king bed & bunk bed); duration of stay: 4 nights. Family of 4 (including 6 & 11y.o. boys) Absolutely wonderful surprise to walk into this room and see how spacious it was along with many fun features which included kids’ bunk bed and slide down one side, playhouse tent, play area with small kids table and chairs and small rocking horse. A large kids play area (open 10am – 10pm) on the same floor (level 10) along with a very basic gym i.e. 1 treadmill, a couple of indoor bikes. Most guests on level 10 kept our doors open and kids could freely roam between their hotel room and play area. There is no safe in the room although the hotel was safe and secure (cameras on each floor). Our valuables were locked in our suitcase when not in the room. A nice touch of earplugs by our bedside (although we didn’t need them) and heated/electric toilet. Both kids and adults enjoyed the room and hotel. The hotel staff were very welcoming and helpful. Limited English and we communicated via translate app and my 11y.o. son who speaks intermediate Chinese. Use of sunscreen and other items available for free from reception counter. The hotel is very clean. Free laundry (front loading machines and a hanging rack heated dryer) including laundry powder (located on level 8). The pool was nice however given we visited late October, a bit on the cool side with the changing season. The breakfast spread was very good with a mixture of fruit, bread, dim sum, eggs (boiled, fried, scrambled), bacon, Chinese breakfast, tea, coffee, etc. 3 items, including noodles, on the breakfast menu to obtain freshly cooked. We also ate at the restaurant for dinner twice and both meals were fantastic (we recommend the T-bone steak!). Ordering is via scanning a QR code. Limited alcoholic spirits on the dinner menu. We booked a boat tour via the hotel tour desk using the translator app. The service was good and easy. We opted to get a taxi to the boat (rather than the group van which left an hour earlier and cost RMB10pp) however upon arriving to the boat ticket office outside the boats they tried to redirect us to a different location. We communicated with the hotel tour desk via WeChat which was quick and very helpful as they sent photos of the desk we needed to be at (which was a table next door to the ticket office). The process was smooth and easy. The use of the spa is 50% off for hotel guests and from memory it opens at 3pm. Suggest to book ahead as the spa does book out quickly. The location is good; a walk away from Guilin Pagoda Hill, Elephant hill (10 min walk), Starbucks on the opposite side of the road less than 10 minute walk away, 2 KFC’s, food, taxi stand to the left of the hotel, night market, shopping, etc. Great features of this hotel: • Fun hotel and fantastic for kids • Very clean and safe • Good location • Good breakfast spread, lunch/dinner options • Taxi stand less than 1 minute walk For awareness: • SYYF has 2 locations. Taxi’s kept dropping us back at the other location. Therefore take the address in Chinese and make sure the taxi drivers read the address (not just look at the logo)

Room is huge. Location is good.. can walk to Zhengyang Pedesrian. Receptionists are great in giving good service.