ホテルからの返信: DearE7523****, thank you for your detailed comments. Your suggestions and opinions are our precious wealth. Every suggestion you mentioned will be shared with the hotel management team. We will seriously discuss and make the best plan to provide a more comfortable and warm stay experience. We sincerely hope to meet you again in Guiyang and believe that you will have a good experience.
ゲスト
デラックスルーム(ベッド2台)
宿泊: 2024年12月
家族旅行
1件の口コミ
5.0/5
とても素晴らしい
投稿: 2025年2月3日
Great location, great lights view from room window…
Aircondition not working.. woke up both nights and mornings as Air conditioning suddenly stopped working. unable able to sleep well for the 2 nights.
Technician came and checked on the first night and find room temperature about 25-26degC and fixed the AC. next morning A/C failed again. 2nd night woke up at 1 am from heat of the room. and AC again stopped working again…. so i called the Conciergr again.
Unacceptable for a Sheraton badgel!
翻訳
ホテルからの返信: Dear _TSHK672737s****, Thank you for taking the time to provide us your valuable feedback on your stay at the Sheraton Guiyang Hotel. We apologize for any inconvenience of AC, and have arranged for the engineering maintenance and inspection work, and conduct inspections one by one to avoid similar situations to the greatest extent possible. We would like to thank you for your valuable feedback and we do sincerely hope despite the disappointment this time we will have the opportunity to welcome you back again in the future and that we will go above and beyond your expectation.Should you require further assistant, please feel free to contact us at your convenience.
ゲスト
デラックス ダブルルーム
宿泊: 2024年4月
出張・ビジネス
11件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年5月8日
The room was very nice, the front desk was very good
翻訳
ホテルからの返信: Dear 5989****, we sincerely thank you for your full praise. Your satisfaction is the driving force for the work of all staff of the hotel. We will continue to maintain our enthusiasm and strive to make every guest feel at home! Thank you again for your support and look forward to your visit to Sheraton Guiyang in the near future.
ゲスト
デラックス ダブルルーム
宿泊: 2024年5月
友人との旅行
8件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年6月10日
Very solid, clean room. Centrally located.
翻訳
ホテルからの返信: Dear D444294****, we sincerely thank you for your full praise. Your satisfaction is the driving force for the work of all staff of the hotel. We will continue to maintain our enthusiasm and strive to make every guest feel at home! Thank you again for your support and look forward to your visit to Sheraton Guiyang in the near future.
ゲスト
エグゼクティブ デラックス ツインルーム
宿泊: 2023年7月
出張・ビジネス
1件の口コミ
3.0/5
投稿: 2023年8月8日
I have been at other Sheraton hotels around the world and this one had by far the poorest hygiene standards. In addition, the rooms were tiny so was the bathroom and was lucking supplies such as conditioner and hand soap, the restaurant was closing early — around 22:00 — and the breakfast selection was nothing special. Finally, it was very hard to find someone to communicate in English.
翻訳
ホテルからの返信: Dear _TIXXtg03jw2****, thank you for choosing to stay at the Sheraton Guiyang hotel. We are sorry to hear about your unpleasant experience. We are confused about the hair conditioner and hand soap issues you mentioned. Because the container of hair conditioner is fixed on the wall, next to shampoo and shower gel, and the soap for washing hands is in the soap dish on the sink.We sincerely hope to have the opportunity to contact you and make an apology to you, at the same time, deeply understand our shortcomings. We apologize for not meeting your expectations this time. Should you require further assistant, please feel free to contact us at your convenience. We sincerely hope you can visit Sheraton Guiyang again!
Lucky_Luke
デラックスルーム(ベッド2台)
宿泊: 2023年4月
家族旅行
20件の口コミ
4.5/5
非常に良い
投稿: 2023年6月18日
A little bit old, but overall very good hotel and definitely value for money. Staff very friendly.
翻訳
ホテルからの返信: Dear _TSXX6718vmy****, we sincerely thank you for your praise. Your satisfaction is the driving force for the work of all staff of the hotel. We will continue to maintain our enthusiasm and strive to make every guest feel at home! Thank you again for your support and look forward to your visit to Sheraton Guiyang in the near future.