I had recently come on a holiday to the city and stayed here for 4 nights. The first 2 nights were well and without issue. On the last night, i was unfortunate enough to encounter a rat in my room. It had managed to escape through a hole under the sink and I was told that all rooms had this feature when I was requesting for a replacement room. Even the replacement had issues as the wifi did not have connectivity which caused their smart room functions to not work all the way till checkout.
Also, rooms do not have a line to the front desk and communication with them is only through wechat. As such, it will be difficult for travelers who do not know mandarin to have a quick response to issues easily. I encountered my room key to not be able to open my room almost every afternoon and had to face the inconvenience of either going to the front desk or waiting for the staff to come up to provide a replacement key, where both options took substantial time due to the slow lifts. Also, the gym was not in a good condition and the breakfast was plain and repetitive.
I have to commend the hotel staff for their positive attitude and willingness to provide assistance whenever issues arose, but I felt they were let down by the infrastructure and setup and could only be apologetic a lot of the time.
It is a new hotel, so hopefully they might be able to fix these teething issues and provide future guests with a more positive experience.
I would like to say the evaluation might be very personal as my colleagues did not have a strong feeling. The air conditioner in my room did not work well, the room temperature was about 27C all the night, making me hard to sleep.