We loved this hotel, it’s beautiful and the photos don’t don’t do it justice. Nor do the influencers who were staying there while we were there. The Jetty is amazing and this hotels USP. Without the jetty the hotel is a nice but standard hotel with stunning views. The blue VIP area with cushions on the loungers requires a fee per person per day which was expensive and not value for money so we didn’t bother. We described the jetty area as being more Ibiza than Ibiza! It’s a real urban trendy vibe with loud music, DJ etc. and everything is a bit over the top, which we loved but it’s not for everyone. The pool area was quiet and more family focused. I don’t think the hotel has quite decided who its market is. The jetty is Uber trendy and some of the evening entertainment was very adult focused but there are lots of families here and it has a kids club. I’m not sure if it’s trying to attract young singles to party or if it wants families… the two don’t generally mix and that was evident when the families were leaving the (adult) evening entertainment early and staying away from the jetty area. Issues… Rooms not sound proof, we were woken every night by banging from people upstairs. Power cuts every night we were there, sometimes in middle of the night which set alarms off and turned off air con etc. Paint in floor of shower and few doors in toilets not quite finished. Big tipping culture, you get better service the more you tip. Which is unfortunate in a 5* all inclusive. We ran out of cash towards the end and we got dirty looks and spoken about in Turkish. A true 5* hotel this would never happen or be expected. There is no waiter service by the pool. Language was a bit of an issue but that’s because we were British, all staff seemed to speak fluent Russian. It was hard to order drinks etc but we usually found someone who could speak enough English to order what we needed it just took us a lot longer than the Russians who were there. Could be better…. Service could be more joined up. Each dept worked in silo’s and sometimes it felt like an effort to get what you needed. For example. Our mini bar was full but the tea box in the room looked well worn and was empty. I asked twice for it to be filled so I could have a cup of tea but nothing ever materialised. When we were checking out reception were not in touch and we weren’t asked if we needed a Porter. We ended up taking our luggage down ourselves as the cleaner kept knocking on the door to get in. All small issues but I’ve experienced better joined up service in other 5* hotels. Impressed by… Security into and around the resort. Fruit/snacks delivered to jetty beds Range of food was good but similar each night. Could do with having themed nights. Extremely quick at clearing dirty plates/glasses away. The desserts are plentiful and amazing. Fantastic range of salads. Cleaning staff were everywhere and constantly clearing and cleaning without being too in y
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