メルキュールハイフォンホテルに泊まった方の口コミ・宿泊体験

ホテルからの返信: お客様へこの度はメルキュールハイフォンをご利用いただき、誠にありがとうございます。また、ホテル周辺の立地やサービスについてのご感想をお寄せいただき、大変嬉しく思います。お部屋につきましては、より快適にお過ごしいただけるよう、バスタブ付きのお部屋をご用意させていただきました。ただ、これらのお部屋は建物の西側に位置しており、午後は日差しの影響で少し暑く感じられることがございます。ご不便をおかけしましたことをお詫び申し上げます。次回ご宿泊の際には、より快適なお部屋をご提案させていただければと思います。またのお越しをスタッフ一同、心よりお待ちしております。敬具Linh Chi（Ms.）クオリティ・アシュアランス・マネージャーメルキュールハイフォン

ホテルからの返信: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! With kind regards, Linci Ngo Commerce Executive

ホテルからの返信: Thank you very much for your positive review. We are very glad that you had had a great stay at Mercure Hai Phong and sure to send our staff your kind review. We do look forward to welcoming you back to Hai Phong soon! Thank you & Best regards, Quynh Anh (Revenue & Reservation Agent)

ホテルからの返信: お客様各位、貴重なご意見をお寄せいただきありがとうございます。お客様のご滞在がご期待に沿えなかったことを深くお詫び申し上げます。エアコンの温度につきましては、誠に申し訳ございませんでした。当ホテルのシステムは集中管理方式を採用しており、季節的な設定によっては個別の温度調整が制限される場合がございます。しかしながら、お客様の快適さを最優先に考えております。この件につきましては、エンジニアリングチームと綿密に検討し、温度設定をより厳密に監視し、必要に応じてより積極的に代替案をご提供できるよう努めております。また、建物のレイアウトや空気の流れにご不快感をお感じになったとのこと、大変申し訳ございません。お客様のご意見は承知いたしました。関係部署に共有し、さらに検討させていただきます。一部の構造要素は当初の設計によるものですが、当社は常に、そうした状況下でもお客様のご滞在体験を向上させる方法を模索しております。そして何よりも、ご滞在後に体調を崩されたとのこと、大変申し訳ございませんでした。お客様にそのようなご経験をさせてしまうことは、決してあってはならないことです。お客様からのご意見を真摯に受け止め、業務プロセスと対応の改善に役立ててまいります。ご期待に沿えず申し訳ございませんが、今後、信頼を取り戻していただけるよう、ぜひまたご利用いただける機会をいただければ幸いです。敬具　リン・チー（キャンディ）品質保証マネージャー　メルキュール・ハイフォン

ホテルからの返信: 拝啓、素晴らしいレビューを投稿していただき、誠にありがとうございます。当ホテルの立地、客室からの眺め、レストランのおいしい料理、そしてお客様のあらゆるニーズに真摯に応えてくれるスタッフなど、ご滞在のあらゆる面をお楽しみいただけたことを大変嬉しく思います。ご滞在をお楽しみいただけたことを嬉しく思います。お客様のフィードバックは必ずチームに伝えます。ありがとうございました。近い将来にまたお越しいただけることを楽しみにしています。よろしくお願いいたします。Linh Chi E-Commerce Executive

ホテルからの返信: Thank you very much for your positive review. We are very glad that you had had a great stay at Mercure Hai Phong and sure to send our staff your kind review. We do look forward to welcoming you back to Hai Phong soon! Thank you & Best regards, Quynh Anh (Revenue & Reservation Agent)

ホテルからの返信: Dear Valued Guest,Thank you for choosing Mercure Hai Phong and for taking the time to share your feedback. We are truly honored that our hotel has been on your bucket list for your visits to the city.However, we deeply regret to hear that your recent stay did not meet expectations due to the humidity issue. Since we do not have your specific room number from this feedback, could you kindly share it with us? This will help our team inspect the room directly. In the meantime, we have already requested our Executive Housekeeper and Engineering team to conduct a comprehensive humidity and moisture check across all guest rooms to ensure this does not happen again.We hope to have the opportunity to welcome you back in the future and provide you with the flawless, comfortable experience you deserve.

ホテルからの返信: Thank you very much for your positive review. We are very glad that you had had a great stay at Mercure Hai Phong and sure to send our staff your kind review. We do look forward to welcoming you back to Hai Phong soon! Thank you & Best regards, Quynh Anh (Revenue & Reservation Agent)

ホテルからの返信: Dear Mr. Ngai Kong Wong,Thank you very much for taking the time to share your thoughtful feedback and for your continued trust in Mercure Hai Phong.I truly appreciate your kind understanding regarding the challenges you experienced, and I appreciate your recognition on my promptly assist. Your comments are very valuable to us and help us improve to better meet your expectations.For your upcoming visits, please feel free to book directly with your membership account. This allows us to recognize your previous stays and arrange a room that best suits your preferences, along with special member discounts.Thank you once again for your patience and continued support. We sincerely look forward to welcoming you and your wife back soon.Warm regards,Linh Chi (Candy)Quality Assurance ManagerMercure Hai Phong

ホテルからの返信: Thank you very much for your positive review. We are very glad that you had had a great stay at Mercure Hai Phong and sure to send our staff your kind review. We do look forward to welcoming you back to Hai Phong soon! Thank you & Best regards, Quynh Anh (Revenue & Reservation Agent)

ホテルからの返信: Thank you very much for your positive review. We are very glad that you had had a great stay at Mercure Hai Phong and sure to send our staff your kind review. We do look forward to welcoming you back to Hai Phong soon! Thank you & Best regards, Quynh Anh (Revenue & Reservation Agent)

ホテルからの返信: Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. About the rooftop bar, yes it is closed until further notice. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent

ホテルからの返信: Dear Valued Guest,Thank you very much for your valuable feedback and for taking the time to share your experience with us. We’re pleased to hear that you appreciated the efficient check-in and check-out process, as well as the service provided by our team. Regarding your comment about the iron and ironing board, please kindly note that, for safety reasons, these items are not pre-set in guest rooms. However, they are readily available upon request at any time during your stay. Should you require them in the future, please feel free to reach out to our staff, and we will be more than happy to arrange them for you promptly.We sincerely appreciate your understanding, and we look forward to welcoming you back for another pleasant stay.Best regards, Quynh Anh - Reservation & Revenue Agent

ホテルからの返信: Dear Valued Guest, Thank you very much for your review. We are very glad that you had had a good stay at Mercure Hai Phong. We do look forward to welcoming you back to Hai Phong soon! Thank you & Best regards, Quynh Anh (Revenue & Reservation Agent)