Would rate the front desk staff a 8 out of 10 due to the lack of concern about one of the staff. Housekeeping very friendly and helpful and cleaned up when we only ask that our garbage been taken out. Room was very comfortable When the phone wasn't working one of the young front desk staff came up and took immediate charge and fixed the problem. We were looking forward to using the ”hot tub” but who ever is responsible for the hotel's web site should delete the hot tub picture s it hasn't been there, per front desk staff, at least 10 years. The fitness room only has 2 out of 4 of the stationary and Eliptical bike working. Gave up after mentioning it to the front desk staff on two occasions. Had a nice washroom with safety bars, but would suggest bringing a safety mat and there were no safety *****s in the tub. Surprisingly I found out the hotel did not have a liquor licemce so I had to go to another hotel for some ”brown pops' on New Year's eve.
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