ベイモント バイ ウィンダム クーン ラピッズ(Baymont by Wyndham Coon Rapids)

We needed last minute accommodations while out of town and ended up booking this hotel through the app. I paid for four nights, which was non-refundable, but had that not been the case, I would have left as soon as I pulled in. The parking lot was a constant hang out for groups of smokers, and at night I did not feel safe walking from my car to the building. I suspect they allow short-term living as they all seemed to know each other, and by how they interacted. There was a police officer looking at video footage at the front desk which made us uncomfortable. It smelled “skunky” by the elevator every time we came in and out. Our room was outdated and old, and absolutely not even remotely cleaned. I had to take photos. Ceiling vent in the bathroom was caked with brown dust. The sheets on one bed had huge stains on the end of the bed, both sides. Worst of all, the shower curtain had a bunch of dark stains that looked like squirt marks, some of which still had substance residue on them. There’s no way housekeepers could have missed seeing that on a white shower curtain. It made my daughters paranoid to get in the shower. To be fair, the front staff was genuinely kind and helpful. For example, we needed to extend for a fifth night, requested additional pillows etc, and they were right on it. I still cannot believe the rates I paid for the quality of our room. I’m almost hesitant to book on the app again if it’s non-refundable after what we experienced.

toilet didn’t flush and the heat didn’t work left it running for 3 hours while we went to bingo came back and it was still an ice box

Unfortunately,this was not the stay we expected. The breakfast was a lot more limited than we thought. The pool area was completely shut down. We often look forward to that in amenities as we come with a kids hockey team. Several of the rooms did not appear to be cleaned properly, if at all. The keys were difficult to use on room doors. The smell of the rooms were musty and smelt of cigarette. There was left over food in the fridge and previous guests belongings , in many of our rooms. We did not see cleaning staff once in our 3 night stay. Bathrooms had hair and mirrors were not cleaned. The shower didn’t drain effectively. We did mention this all to the staff and they said so sorry , but did nothing to improve the situation. We had no other options so we had to stay .Staff was friendly, as we were able to use the common area as a group.

The hotel is very old. Stayed for 6 days and had no housekeeping service even when requested. Breakfast was poor with limited selection of cereal, white toast and stale bagels. Smelled pot smoke in the halls. Common areas were dirty.

Disappointed that pool and spa were closed and appeared to have been for quite some time. Would have booked our stay somewhere else if this had been disclosed.

Not very clean. Rooms could use updating. The so called breakfast was terrible. Plain bagels and bread.

Room needed quite a bit of repairs, pool couldn't be used because it was being used as a storage area, even the poolwas full of water. Breakfast was toast, coffee, Cheerios and old apples.

facility is getting old and maintenance is slipping. tiles were loose in the bathroom floor, towel rack was not connected on one side. pool area was closed, looks like it has been for a long time, breakfast was lacking, ran out of waffles, bagels, and juice Sunday morning. positive side staff was caring and pleasant. building was nice looking at a quick look

Place was filthy. They gave you one bar of soap, 2” wide, 1/8” thick, off-brand shampoo, no conditioner. I had to go out and buy soap and shampoo. Towels were threadbare. Two sheets and a blanket, no duvet cover/bedspread. Room was terribly damp. Pillows were a lumpy mess and I have a terrible backache from the mushy mattress.