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The room, though aged and clean, lacked everything. No Wi-Fi, no phone, not even a bottle of water. Seeking assistance meant a perpetual descent downstairs, a frustration I endured each time. Upon check-in, I immediately informed a staff member about the Wi-Fi issue, emphasizing an essential morning meeting the next day. While assurances were given, the following morning, during the crucial meeting, no resolution was in sight. Another receptionist responded with a baffling attitude, questioning why I bothered with such "trivial" matters. This experience has not only soured my stay but also tainted my perception of hospitality in Germany. Even in a hotel of this caliber, falsely claiming Wi-Fi availability for any room is unacceptable. I strongly believe that for such misinformation, an apology and compensation are obligatory. Continual complaints did earn me a one-day free breakfast, but thereafter, the staff indulged in derogatory remarks in German behind my back. Initially a Wi-Fi issue, the staff's attitude tainted my first impression of Germany. The service at this hotel is genuinely abysmal, making it a place I'd never want to revisit.

Отель находится рядом озером. Есть где прогуляться заняться пробежкой. Вечером на озере с отличным видом можно поужинать. Сам отель удивил спокойным чистым но ером в дополнительно зданни с балконом во внутренний двор, но в номере нет ни холодильника ни столовых принадлежностей. Есть халаты и тапочки. В общем можно рекомендовать если район устраивает (15 минут пешком до главного ЖД вокзала).

The one thing we found that was slightly off-putting was that the photos on-line are designed to make the hotel look new, modern and spacious, when in fact it's a beautifully restored older building with smaller bedrooms, tiny elevators, and lovely winding staircases. There's enough modern hotels go around. Please brag about this lovely unique hotel on the waterfront of the Aussen-Alster See.

The cleanliness was here was unfortunately subpar in the bedroom, even the glass near the bed was stained. Coupled with the deteriorating wall paper and hand stain on the mirror, it did not make a confident impression. I was only in and out for a night, I did not have breakfast here. The staff was accommodating and professional. I liked the easy access to beverages and snacks for purchase in the lobby.

Overall really nice hotel! Great location for being near the water, and walkable from the train station. My bad that I didn't connect the dots on how loud it would be, since it's on the street and there's no air conditioning, so you need the windows open for fresh air. There also wasn't any soap in the shower.

Nothing crazy Very average hotel. Nothing was missing and nothing was spectacular. Hotel generally looks old, but room was fine. No AC though, and fairly noisy street so couldnt open window at night.