ホテル ケーニヒスホフ ハンブルク(Signature Hotel Konigshof Hamburg Innenstadt)

Avoid this place at all cost. This “hotel” is classified as a 3* hotel, but given it a 2* is way too generous. 1. When checking in the front desk person said that the room is very small and he offered us a upgrade to a larger room, but with a fee of EUR 35. We declined & he wanted us to offer a price. 2. We again declined and moved to a very tiny room, which is not even enough space to open the luggage. It is located at level 2 with no elevator. 3.The front desk didn’t want to help me with moving our luggage and we have to drag them up to very steep stairs. 4. The television isn’t working. 5. The toilet is very small and smells really bad. 6. No coffee making facilities in the room. 7. We bought the room with breakfast included. However it’s served not in this hotel but another one(Savoy Hotel) about 2 minutes walking distance away. When we walked there the next morning Savoy Hotel’s front door is locked from inside and no one was manning the front desk. We thus were not able to go in for breakfast. The next day we are able to go in as the front door is unlocked. However in the 3rd morning the door was again locked from inside. Fortunately one guest walked out to smoke and he gladly helped us. 8. We thus missed out 1 out of 3 breakfast & I hope ********** can look into this matter. 9. Lastly the area that this hotel is situated is located in a sleazy and dirty area. Rubbish are thrown along the streets and many dubious people.

The hotel is placed in a very rough area; if you are a single woman, do not book this hotel as it can be a nasty experience walking through the neighborhood. There is not a 24/7 reception though indicated - they seem to work only 11-18 on weekdays - and it is easy for someone to just go into the hotel since the door is open when someone IS there... though they're rarely at the desk to see if anyone enters. The room was not cleaned at 17 when we came home and at one point a homeless man was sleeping right outside the entrance, making it almost impossible to enter and leave. However, the staff was pleasant despite making us pay cash on arrival. Apparently their card machine hadn't arrived, so we had to take out money every day since the ATM's don't allow us to take out more than €200 a day. Since no one was at reception either, we didn't know who to deliver it to... Cannot recommend.