ハイペリオン ホテル ハンブルク(HYPERION Hotel Hamburg)

ホテルの設備は問題ありませんが、部屋の冷蔵庫に飲み物があるため、チェックイン時にデポジットとして50ユーロを支払う必要があります。部屋には飲み物の価格が見つからず、ボトル入り飲料水の料金がどのように請求されるのかわかりません。チェックアウト後にカードで支払ったデポジット50ユーロがいつ戻ってくるかわかりません。ドイツの鉄道ストライキのため、翌日の飛行機に乗るためには1日早くチェックアウトしなければならず、前払いした宿泊料金は返金されませんでした。要するに、サービスをさらに改善する必要があるということです。

- 特にレストランでのサービスは全般的に良好 - 部屋の設備が整っていなかった --＞ ティッシュボックスがなくなった (掃除した後、まだ補充されていなかった);やかんがなくなった - シャワーとシャワーの壁がまったく掃除されていない ・ベッドの下に大量のホコリ - シャワーマットは掃除の際に持って行かれましたが、戻ってきませんでした -シャワージェルを掃除した後、シンクの横に投げられました

ルームネットワークスペシャルカードと極小

もっと高い

Great room! Great beds. Overall good. Very clean rooms and good service.

Stayed here for 2 nights from 11th - 13th Was under the impression it would be a good hotel As it was quite pricey & had decent reviews. 1. Windows did not open & the reception refused to open them, Having stayed over 2 nights with no fresh air in the room was horrible. Air conditioning was broken & did not work, Ran the air conditioning the whole day/time I was there & the room was still unbearably hot. 2. First night of the stay found multiple small black bugs on the bed had to check the whole bed before sleep to remove any & asked for the sheets to be changed the next day. 3. Broken pieces of glass found in our room near the window on the floor. 4. 20 minutes after check in, I was sitting on the end of the bed unpacking my bag & my partner having a shower when 2 hotel staff a man & woman knocked one time & barged there way into the room… They apologised, But in reality this pissed me off and is unprofessional. 5. The tv in our room had been dislodged from the wall bracket and was sitting there on a heavy angle, No tooth brush or anything of the sort provided, had to go down stairs to a local pharmacy/supermarket to buy a tooth brush. 6. The phone provided in the room did not make calls to the front desk or work, you would press 1 digit & it would sound like a siren. My final resolution for this hotel is DO NOT STAY HERE. For half of the price you can stay somewhere that has windows that open and fresh air & don’t have bugs on the beds. I had to stay with my partner for 2 whole nights in a hot/muggy/uncomfortable temperature. Look the staff where nice this was probably the only good things about this hotel, But it’s expected you’re a hotel.. I did not bring any of these points to the front reception at the time of stay, As my criticism & bad points where starting become more then just one.

Very nice hotel and good location

房間乾淨，還送了糖果，有針線盒，挺好的。距離中央火車站比較近，步行十分鐘左右就可以到，早餐也還不錯。

位置非常好，近火車站，整體裝修新，而且很現代化。真的不錯，下次會再入住那裡