MManWe booked via a travel agent and fully paid. When we checked-in, the staff knew that we already paid via the travel agent. After we checked out, we are shocked that the hotel double charged the room fee to our credit card without informing us. The receptionists are apathy and unhelpful. We are disappointed with Novotel.
ゲゲストLoved the night stay convenient for the purpose we were there Accomodation was Perfect very clean with Balcony only downfall having to walk up 2 flights of Stairs to get our room Overall lovely place to stay
ゲゲストThe rooms were excellent, comfy bed, had everything we needed receptionist was friendly and helpful, excellent value for money, will be back to stay next time we are passing through.
ゲゲストWhen l arrived at the Motel l found out that when l was doing the booking l should have taken note that there is no reception on site.When l rang the purported site the call was not a friendly one.I took an uber to collect the keys .And soon as l opened the door to my room which was room 9 l was discombobulated.It appeared no house keeping had been done prior to my moving in.The bins were all full of rubbish.The bedding had not been changed .Two McDonald’s empty drinks by the sink area.Two cups and a spoon in the sink see photos.I was then moved to room 7 which appeared to be clean but that inconvenience made me enraged😡