ホリデイ イン エクスプレス ラドロー IHG ホテル(Holiday Inn Express Ludlow - Chicopee Area)

Hotel front desk service person could do better.

非常乾淨又安靜，服務好

Great hotel staff was awesome we had to attend a funeral and had no problem with early checking Would like to acknowledge Karen at the breakfast buffet she was attentive and wonderful ! All the staff was super luv staying at this hotel

We traveled to Ludlow MA, for my dad's funeral. I called the day before our check in and explained we were traveling from NY and needed an early check in to chane for the wake . The manager said of course. When we arrived there was a sympathy card, box of chocolates and a purple rose in a glass globe. It meant so much on such a difficult trip that the manager expressed such kindness.

Had to wait for the following day for new bed sheets, walked into dirty sheets the first night. 3rd night our toilet got flood, had to walk to front desk to pick up a plunger, had to plug my toilet for at the end of it all change rooms. I cannot believe I spend over $500 for this experience. I believe I should and would like to receive a refund or credit.

Great location. Felt safe staying here with my teen. Every staff member we encountered was great; very kind.

Decent clean hotel and pretty good breakfast included (Cinnabons!). Nice shower head feels great. Nice friendly staff. Convenient location. Dealbreaker for me however is the uncomfortable old school mattress. To me the bed comfort is a major factor. Also tub was slippery. Needs mat or something. And no bars in shower made slippery tub harder to deal with.

The room was clean and laid out well, For me personally the bed was not comfortable. The breakfast was superb!

The lady at the front desk has checked me twice (I forgot to get her name) but she is super friendly and helpful. She signed me up for the points program and left the card under my door. Since I have to travel here for work and stay every few weeks, I appreciate it! So far, I'd stay at this hotel for sure!