Conrad Hangzhou

営業日の午前2時にフロントデスクから電話があり、部屋にゲストはいますか？と尋ねられました。私を起こして、彼らが間違って電話したと言いました。受け入れられない

顧客サービス部門は Xiaoxiong さんに贈り物をしました。彼女はとても気に入ってくれました。バスルームは素晴らしく、熱いお風呂に入るのを忘れないでください。

ショッピングモールに近くて便利なホテル。部屋はとても清潔で、スタッフ全員がとても親切でした。特にジェーン。このホテルでの滞在を嬉しく思います。

ホテルでの滞在は素晴らしかったです。知りたいことがあればすぐに助けてくれました。部屋は清潔で広々としていました。曇りや雨の日でも景色は素晴らしかったです。ホテルのスタッフは存在感があり、親切です。プールエリアには、私が見た中で最高のアメニティがたくさんある一般的な更衣室に加えて、設備が整っています。ビュッフェ式朝食は最高で、シェフが注文に応じて新鮮な*を作ってくれます。何か問題があった場合、電話または WeChat ですぐに対応してくれる Peter Yao に特に感謝します。何も問題はなかったものの、スタッフとホテルの皆さんの心遣いのおかげで、私の寅年は素晴らしいスタートを切ることができました。

わあ、2周年をコンラッドで過ごすことができてとても嬉しいです。記念日に泊まりに来ると言ったら、彼らは私たちを驚かなかったのに。予約する前に、部屋がそれほど大きくないというコメントをいくつか見ました。でも、私はむしろ居心地の良い部屋の方が好きです。時々、大きな部屋を備えたホテルを見かけますが、そこに滞在するのは楽しくないと思います。コンラッドには、ジム、サウナ、スイミングプール（小さいですが素晴らしい）に必要なものがすべて揃っており、そして何よりも景色が素晴らしいです。素晴らしい朝食もありました（西部劇とブドウの組み合わせ）。確かに、これは私が中国で訪れた中で最高のホテルの 1 つです。

私の家族にとって完璧な滞在でした。

The hotel concierge was so helpful and checking was smooth and easy. I was easy upgraded to the River view which I wanted and I liked the view. What was not clear from the start was which dining room I was supposed to use for breakfast. On the most important note, I would like to Thank Chria who was working on the concierge on Saturday the 13th of April 2024. I needed help with getting a train ticket to Yiwu and he did everything for me from booking the car to Hangzhou East train station to Yiwu , got me the best available ticket to Yiwu. And when I was about to return, on short notice I contacted him to book a ticket for me, he did book for 18:06 but I was stuck in traffic in Yiwu , then asked him to cancel and purchase the 18:24 one..he did all these admin and even checked if I got to the hotel well. Until my departure, Chria was still checking if I needed any help, well done and thank you so much once again, Chria. Why I mentioned him specifically is on the day I was checking out, I asked another guy at the concierge to help me getting a train ticket to Shanghai, but he just told me to get a taxi to the train station and use my passport to purchase a ticket when I get there, that’s when I figured probably Chria was actually working beyond his job description and that was just excellent.

(XENOPHOBIC HOTEL, STAY AWAY IF YOU ARE NOT ASIAN) I stayed 2023 with my wife ( all amazing) then 2024 I take my mother and it was a nightmare. First day we check they asked for 4000 RMB for deposit, I give them my credit card and they charged me 3 times, 12,000 RMB, they said it was a mistake, no problem after that. The second night the manager came to my mother room at night telling her to change room 3 times, then my mother called me and told me that the hotel want her to take her out of the room, and I told her to close the door and don't pay attention. Then the next night we were at breakfast time and a guy came to our table talking loud and introduce him as Jone Xu, he asks us when we will be depart, we told him we will depart at 10 am, then he begins to ask the room numbers and we asked him why all this question at breakfast time, he said its normal, we were the only one in the breakfast room with that questions, Obviously is not normal, I have been in many countries and this is the first time I got assault at breakfast time. we were planning to stay 2 more days but the xenophobic attack make us leave the hotel immediately. I wrote an email to Jone Xu asking him for an explanation on why all the assault to us, he did not answer, then I email the reception asking for the money back from deposit and also ask them for xenophobic attack and Kevin Yang respond for the money issue but never respond for the xenophobic attack. I will recommend if you are not asian to not stay at this hotel.

Big room. Great location in the city area. Raffles City shopping centre is link with the hotel. Do take note some of the shops does not accept credit cards and Alipay. Spare some cash in hand.