Kempinski Hotel Hangzhou

以前は南京ケンピンスキーに住んでいましたが、サービスの良さと料理の質の高さから、深く植え付けられました。ドラゴンボートフェスティバルの機会に、私は再び杭州ケンピンスキーでパンチするために来ました。予約部門のお嬢様、江さんは優しい声で何度も電話をかけてきてくれました。誕生日が近づいていることを知り、特別なバースデールームデコレーションを作り、運河ビュールームを無料でアップグレードして、とても美味しいバースデーケーキをくれました。ディナービュッフェ、品質は相変わらず安定しており、ザリガニ🦞は食べ物を認識し、あらゆる種類のシーフードの品質は一流です。サービススタッフの態度もとても温かく親切で、素晴らしい経験をしてくれたスタッフに感謝します。デザインも充実していて、環境も綺麗でディテールも目立ちますので、お勧めです。次回もまた来ます。

トレジャーホテル、デザインサービスはオンラインです。客室はエレガントで、寝具は快適です。初日の夜はちょっとしたトラブルでしたが、翌日は記念日だったので、率先して連絡を取り、完ぺきに解決し、ケーキやフルーツの配達にとても感動しました。朝食はおいしい、セミビュッフェとアラカルト。シーフードビュッフェは質が高く、新鮮で豊かで、食事環境も素晴らしいので、強くお勧めします！

I rarely write reviews but I need to do this hotel justice. Apart from the design and comfort of the room and amazing facilities (including pilates reformer in the gym) the helpfulness of the staff is unparalleled and whoever runs this hotel has done an impeccable job. This is true hospitality. Would argue it has surpassed Four Seasons standards. I arrived at the hotel feeling a little drowsy and the concierge instantly asked if he could get me a drink. Checkin and checkout process seamless. Would come back to Hangzhou just to be able to stay here again. Will be hard to find a hotel that beats this.

Great hotel with an awesome breakfast buffet with freshly prepared Chinese and western style breakfast. Our room had a nice view on the grand canal.

I often come to Hangzhou for business for a night or two. Kempinski never fail to deliver great service with their excellently managed hotel. The breakfast alone is worth a visit.

We stayed a night at the hotel to celebrate my wife’s birthday, and the hotel went out of their way to make her birthday special with lovely decorations and a freshly baked cake. The amenities where amazing, and the room was clean. The breakfast was amazing. Definitely the best buffet breakfast we have experienced in Hangzhou thus far. Good selection between western and Asian cuisine, and also have the option to order from a set menu, which is all inclusive of the buffet breakfast.

Everything was superb. From the service level, the pool and gym facilities to the breakfast. Everyone was super friendly and I would go back anytime 😍. Really so far the best hotel on our trip to China this year

excellent service excellent location nice room and likely will stay again if come to hangzhou

This was our first time staying for a “staycation.” The location is near the Grand Canal area and close to many area restaurants but the restaurant inside the hotel, Frieda is amazing!!!!! The service all around from reception, eateries, doorman, etc was friendly and extremely helpful. The beds were comfy and we had a lovely view of the canal. My favorite was the tub that I could lie down in and I’m tall!!! We really enjoyed our stay and hope to be back soon. I would love to see coffee in the rooms though but thankfully I had brought some with me. See you soon!