Staff is helpful and friendly. Robots helped deliver food to my room - very convenient for me. Location is good especially when I spent most of my time outside of the west lake area.
3 Rooms booked. One was for 3 but there were only two beds (~120 cm) with zero chance to add an extra bed. Room offered to little hangers for towels etc. Shower was attached to the narrow toilet, with limited chance to place a towel for dry feets. No hangers in the room for towels etc. Check-In took forwever and at check-out luggage storage was also extremely limited. I had much better hotel experiences for that price in China. Not sure I would book here again - at least not again for nearly USD100 a night.