ラパームホテル(La Palm Hotel)

Đã ở qua 2 lần ks sạch sẽ nhân viên nhiệt tình và lễ phép

このホテルのロケーションは素晴らしく、旧市街のすべてに近いです。私たちが支払った価格（40ドル未満）の割には、部屋はとても素敵でした。改善の余地があるのは、部屋の詳細な清掃（巾木にこぼれた跡と、ドアとシャワースクリーンの後ろの徹底的な清掃）と、予備のマットレス/ベッドを部屋の上ではなく別の場所に保管する場所を見つけることです。各階の踊り場。スタッフはとてもフレンドリーでした。朝食は十分でしたが、ジュースはなく、紅茶かコーヒーのみで、それらを飲まないとあまり良くありません。注文に応じて*や麺類も作ってくれます。シリアル、トースト、その他の温かいオプションもあります。私たちの部屋には非常に小さな窓しかなく、明かりが差し込むだけでしたが、旧市街の騒音を考えると、部屋はほとんど静かだったのでこれは良いことでした。壁がかなり薄いので、隣の部屋の人の声や、壁の中のパイプを流れる水の音が聞こえました。

ホテル（マネージャー）の返信が非常に遅いことに注意してください。彼女はあなたの要求を真剣に受け止めていません。宿泊の1か月前にシングルベッド2台の約束をしていたにも関わらず、到着当日に突然満室だと言われ、現地で何度もリクエストをしなければならなかったので、マネージャーにお願いしているのかと思うほどでした。その2つのベッドのために。 いずれにせよ、この物件は実際にはかなり古いものです。物件の状態は写真で見るものとはかなり異なります。部屋の断熱性はかなり低く、廊下や他の部屋の音が聞こえます。 そうは言っても、ドアマンはとても礼儀正しくて忠実で、2人の女性の受付係は私たちを助けようとしました。朝食の選択肢は非常に限られていましたが、メニューを変えようとしました。ハノイの路上で食事をする方が良いでしょう。 しかし、全体として、私はホテルに再び滞在することはありません。他にもっと良いものがあります。

The worse customer service and the two rooms that we saw were dirty. They simply put lipstick on a pig. We actually had to leave to find a different hotel even late at night. We needed a clean and a good night’s rest. That wasn’t going to happen for us there. Stay away from this hotel.

I stayed at La Palm for 3 nights with a break in the middle, so 2 stays, so to say. No hesitation in recommending with the little “caveats” below. So, don’t have expectations. It works perfectly for R&R after day’s travels. It is clean, staff are very friendly & helpful. The hotel is 1-5 minutes walk from all the restaurants and happening areas. In my 2 separate stays of 3 nights, this is my review. Here’s the breakdown, The GOOD • Room & Toilet are clean. • Linen etc are spotless • Staff & Reception are friendly and helpful. • The property is in the Old Quarter as in the middle of everything. 1-5 mins walk to all the action. • The breakfast is good. • A bank and an ATM are next door. The NOT SO GOOD • Some areas in the rooms and passages are/is aged. So, it can look not so spritely. The public areas are very nice. • The toilet has stains. Feels iffy, but that is aged silicon sealant. It IS clean. • I had paid for a “Room with a window”. On my 1st day, I was given room (201) which had a “window” to the passage/hallway & not to the outside. On the next stay, I was given room (208) with window to a very small courtyard, about 60cm * 150cm in size, and the courtyard floor had ample cigarettes ends etc. There’s no proper daylight as such, and can feel like a box. The room/s to the street and rear might be different, and I did not see them. So, don’t have expectations. It works perfectly for R&R after day’s travels. Having experienced 4 properties in this budget range in Vietnam, this hotel is not "Luxury" as claimed but more a 2-3 star city hotel. Again, just a comment so that you don't have expectations.

The guy at the front desk was not friendly which was extremely surprising considering all the service we received thus far from other hotel stays and experiences in Hanoi. He even gave her a room that was still occupied! Yes, you read that right. I opened the door and there was a luggage open on the floor with some clothes scattered around the room. I closed the door immediately and told the bell boy that the room was still occupied. My husband couldn’t believe it so he knocked on the door and a man opened the door! The bell boy ran back downstairs and came back up with a key to another room. That same unfriendly front desk guy didn’t even apologize. He said we could stay in that room for the night but tomorrow he would move us to a smaller room. This “bigger” room was already tiny. The restroom was not clean. The bathtub was perched an unfinished bottom. Most importantly, we were horrified and worried for our safety. What if he did the same thing to us and some other people came to our room and was able to open the door in the middle of the night?! We had to scramble like mad since it was around 11:00 PM at night to find another room for the night. That was our worse hotel experience in Hanoi. Never would I recommend this hotel. Stay far far away. There are too many other great options on Hanoi old quarter for you to even worry yourself with this one.

Good location in the Quarter, close to eateries and small shops. Helpful and friendly staff. Minh was professional and overall helpful. Breakfast was decent. Value for money. Clean. Services eg Massage, spa etc on site.

I stayed for 3 nights last March 2023. Very near most of the places around the Old Quarter. I was also able to walk back and forth to the Westlake area. Good breakfast with fruits. The room was clean and comfortable. Reception staff were very nice and helpful. I will stay here again.