オリエンタル スイーツ ホテル & スパに泊まった方の口コミ・宿泊体験

ホテルからの返信: Dear Valued Guest,Dear Valued Guest,Thank you so much for your wonderful review and for sharing your experience with us.We are delighted to learn that our location in the heart of Hanoi's Old Quarter provided the perfect base for your sightseeing adventures. One of the unique pleasures of staying with us is being surrounded by the vibrant energy of the city while still offering a peaceful retreat to return to at the end ofthe day.It is especially rewarding to know that you found the atmosphere within the hotel quiet, comfortable, and conductive to relaxation. Creating a sense of tranquility the charm and liveliness of the Old Quarter is something we continually strive to achieve for our guests.We truly appreciate your kind words and look forward to welcoming you back for another memorable and restful stay in Hanoi.Best regards,Hotel Management Team.

ホテルからの返信: Dear Valued Guest,Thank you for taking the time to share your detailed feedback following your recent stay.We are delighted to know that you enjoyed exploring the weekend Night Market and that the warmth and hospitality of our team left a positive impression on you. Your kind recognition of our staff is turly apprecaited and will be shared with the entire team.At the same time, we sincerely regret the inconvenience caused by the temporary road closure during the Night Market, which may have made arrival and departure arrangements less convenient. While this is a city-wide activity beyond the hotel's control, we fully understand how it can impact the guest experience.We also appreciate your comments regarding the shower drainage. Please accept our apologies for any discomfort this may have caused. Feedback of this nature is invaluable in helping us identify areas that require closer attention and ongoing improvement.Thank you once again for your thoughtful review. We hope to have the pleasure of welcoming you back and providing an even smoother and more enjoyable stay on your next visit to Hanoi.Best regards,Hotel Management Team.

ホテルからの返信: お客様各位、この度は当ホテルにご宿泊いただき、貴重なご意見をお寄せいただき誠にありがとうございます。ハノイ中心部の絶好のロケーションをご評価いただけたことを嬉しく思います。しかしながら、ご滞在に関してご期待に沿えなかった点があったことを深くお詫び申し上げます。お部屋に蚊が発生し、ご不便をおかけしましたことを心よりお詫び申し上げます。お客様の快適さと健康は当ホテルの最優先事項であり、ご滞在中にご迷惑をおかけしたことを深くお詫び申し上げます。また、お部屋の広さや朝食に関する率直なご意見もいただき、感謝申し上げます。ホテルの価値は、立地やサービスだけでなく、宿泊施設の快適さ、お食事の質と種類によっても決まることを理解しております。そのため、これらの点がお客様のご期待に沿えなかったことを残念に思います。お客様のご意見は丁寧に記録し、お客様のご滞在体験全体の向上に向けた継続的な取り組みの一環として、関係部署と共有させていただきます。貴重なご意見をいただき、重ねて感謝申し上げます。貴重なご意見をいただき、誠にありがとうございます。今後、お客様に再びお越しいただき、当ホテルが目指す水準とホスピタリティをより反映したご滞在をご提供できる機会をいただければ幸いです。敬具、ホテル経営陣一同