ハロン湾のクルーズ旅行から戻ってきた際のハノイ観光の拠点に宿泊しました。口コミ通りの素晴らしいカスタマーサービスです。チェックイン対応をしてくれたJennyはとても親身に話を聞いてくれて、おすすめのお店を教えてくれました。他のスタッフの方も皆んな親切で、私がスマホを紛失した時も一緒に探してくれて、おかげで見つけることが出来ました。また日付を勘違いして飛行機を逃してしまったのですが、緊急時も親身に話を聞いてくれて心から信頼の出来るカスタマーサポートでした。ホテルの部屋はとても清潔で、朝食もお洒落で美味しく、眺望が最高でした。ホアンキエム湖の中心部なので、どこへ行くにも便利で、最高のハノイ滞在を送ることが出来ました。ありがとうございます!
We stayed at this hotel as a base for touring Hanoi when we returned from a cruise trip to Halong Bay. Excellent customer service, just as the reviews say. Jenny, who handled check-in, was very accommodating, listened to me and gave me recommendations for places to eat. All the other staff members were also very helpful and when I lost my phone, they worked with me to find it and thanks to them I was able to find it. I also missed my flight because I got the date wrong, but even in an emergency they were very kind and listened to me and were sincerely trustworthy customer support. The hotel room was very clean, the breakfast was stylish and delicious, and the view was fantastic. The hotel is in the heart of Hoan Kiem Lake, so it is very convenient to go everywhere and we had a great stay in Hanoi. Thank you!
とても良い
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