ザ ウィンドミル(The Windmill Hotel)

Overall the stay was good however just a couple of points 1: had to wait at reception although the restaurant was busy; 2: couldn't fill the kettle from the sink had to use the bath; 3: lack of extra pillows only one extra we did ask but non given and 4: coat hangers in the wardrobe Excellent food in the restaurant and all staff were very friendly and polite

Another great stay at the windmill. Unfortunately I didn't make it to the fantastic restaurant this time

I booked a 4 night stay at the hotel for my colleagues who are working in the area. On check in they realised the hotel had no heating or hot water and were told by reception that the heating is on a timer that hadn't come on yet and were given electric heaters for their rooms (the temperature was just above freezing). This still meant after a day working in the cold and rain they didnt have access to basic facilities and were unable to get warm or have a shower. It later transpired that there was in fact a fault with the boiler meaning they spent the full night like this. With no apology or explanation I was left with no choice but to book them alternate accommodation so as not to risk them another night like this. I was told that I couldn't cancel the booking and was offered nothing in a way of compensation for the 4 rooms I had for the remaining 3 nights. If you cant offer people a warm room with warm running water then don't expect people to want to return!!!!! The whole situation could have been handled so much better and to then not even consider a reimbursement for rooms that weren't slept in is disgusting!!!!

Great budget hotel - it was clean and tidy but little things like ripped towels, the heating wasn’t working so we had a fab heater but that was noisy. The cups are thimble size, nice mugs would be better. The bed was clean but not the most comfortable. Great budget stay and perfectly adequate for our needs.

The restaurant was brilliant. Beds comfy. Unfortunately there was black mould on the ceiling. And there was some sort of drainage outside the window so it wasn't the best view and smell. The price was very reasonable though so I guess you get what you pay for.

No spoon with the cups and coffee, Tea bags were not sealed, no toilet paper, TV didn’t work, WiFi was poor. Window didn’t lock. Carpets had holes in. I should have read the reviews first as I only looked at the overall scoring. Would never revisit

Stayed at the windmill on many occasions, room 5 we had and it was absolutely freezing, asked a member of staff when heating would come on he said 5pm and gave us a small heater, the heating didn't come on, most of the night we were freezing and they brought us another heater. We only had 2 bath towels no hand towels so they were wet and couldn't get them dry, took 2 hours for more towels. Only one extra pillow instead of 2 , ya couldn't sit on the toilet comfortably because the toilet paper holder was right next to it on the wall. The curtains didn't match, we couldn't connect to the wifi. As I said Been there about 8 times now and it's really put me off going again.

Very basic hotel next to dual carriage way so noisy. Restaurant at hotel was very good (Sambuca chain of restaurants) … but didn’t do breakfasts. Room was cold and central heating not working but the staff quickly brought a heater to my room. Cheap and cheerful hotel.

Awful hotel, how this can be advertised as four star is shocking. Restaurant side of business was reasonable and busy but the accommodation is clearly lacking