This is not the review I wanted to write - unfortunately I cannot recommend staying at this hotel if you are a person of color. For context: my partner and I are American, I am white and my partner is visibly brown. After our stay I cannot help but feel the hotel was ******. Check in was fine at first but something felt off. The front desk attendant would not make eye contact with my partner, and whenever she asked a question, the desk attendant turned and told me. The real issues came when we came to eat at the hotel restaurant. My partner was the only non white person at the restaurant when this happened. The service we received was evidently worse than the tables around us. One table sat 30-45 minutes after us and got served before us. One of their entrees was the exact same as ours and the other entree we got was an appetizer from the starters menu!!! They got a hot entree. We did not get served for at least 15 minutes after them. We sat as servers went around checking in with each table and just walking past us. When their plates were cleared they got asked about dessert, ate it, and then left all before our plates were cleared. When they came to clear our plates they did not bother to ask if we wanted dessert and we continuously tried to get the server’s attention but they didn’t even look at us! The couple that sat at the same time left an hour before us. At first we thought maybe this was some kind of anti-American prejudice, which is understandable, I guess, Americans can be obnoxious. But nope, the table behind us was American, and they received doting service. In the end it’s that disparity in service that really got to me. If the kitchen was slow and the servers didn't have time to check on tables that would have been fine. The food was pretty good and we would have been okay waiting for it. But the clear difference in the way every other diner was treated in the restaurant from the only table with a non-white diner was impossible to look past. I hope it was something else but going over it again the only rationale I can think of for the way we were treated was racism.
自動翻訳