ザ バンク ゲスト ハウス(The Bank Guest House)

I’ve stayed here quite a few times over the past few years, and I wouldn’t want to stay anywhere else. The rooms are beautifully decorated, and very comfortable. Donna is an exceptional host and does a fantastic breakfast. Great location in the centre of town, with parking at the rear. Will certainly be back. Thoroughly recommend. Thank you Donna for another lovely stay at the Bank. x

Great stay, made more than welcome. Rooms beautifully appointed, good breakfast . The only “negative” though not our party, there are a number of stairs for anyone with mobility issues. Would definitely stay again.

The owner, Donna, was away but check-in worked fine. Colors were good. Our room #4 was a little weird: room was small and very tight with the furniture, bathroom was big but oversized; narrow closet was largely un-usable, weird staircase upon entry. Kids rooms were good. Entrance was hard to find. I think the bathroom amenities were branded “ebony” but I can’t recall for sure; however I do recall that the hand soap dispenser near the sink did not work properly David was helping out while Donna was gone and he was quite helpful.

Very informative, friendly and welcoming staff. Good nights sleep - very comfortable, warm bed

Stayed one night after day at races. Hotel has lovely rooms, and breakfast was good. Owner’s daughter was running the show and she kindly contacted us during the day to advise of access limitations on the day. She was most welcoming and we would definitely visit Bank House again. The only point I would make that it would not be suitable for those with mobility issues, due to the number of stairs. Thank you Karissa.

Absolutely fantastic stay. Donna made us very welcome bed was extremely comfortable everything one could need was provided. Very clean and 1st class Breakfast Recommended fully Many thanks Alison and Les

This is the worst experience with a bed and breakfast I have ever had. Paid in April 23 and when I arrived there was no room available. The owner was rude and aggressive and no help in finding alternative accommodation.

We couldn't not praise this boutique hotel highly enough. The host, Donna, was welcoming, attentive, knowledgeable and vibrant. Particular highlights were the decor, juke box in the dining room and the breakfast. We would highly recommend and would definitely consider a return visit.

Please do not go. All in a mess. Hopefully will get back to the good place it used to be. I do not wish to give lots of negative details as this used to be a nice place. Coldstream is a beautiful place whose character has not been destroyed by tourism.