It's my second time at sofitel and unfortunately this time it was not as nice as it was the first time. Went there to celebrate my wedding anniversary with my wife and daughter and when we walked in the room and check around we found that the bathrobes were dirty and we also found a nail file from the previous guests which made us think that the did not clean the room, we asked for a different room and they answer was that they were fully booked out and only offered to change the bedsheets and bathrobe. That was fine but I would've liked to be moved to a different room, it kinda ruined our anniversary night.
We spent AU500 dollars for a nice and clean room and we totally felt disappointed from sofitel. Next time we will really think about it before booking sofitel.
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