Hotel is tranquil with a nice view of a small lake. Cleaning staff did a good job. Special thank you to Mia for her hospitality. Will come back here again on my next visit to Hefei
Just steps away from Sunac attractions, its like having the fun right at your doorstep.
翻訳
ホテルからの返信: Dear guest, hello! Sorry for not receiving your 5-point review! Here we offer our sincerest apologies and look forward to your visit again to review our progress. Wishing you a happy day every day!
ゲスト
デラックスレイクビュークイーンルーム
宿泊時期: 2024年4月
夫婦・カップル
2件の口コミ
10/10
とても素晴らしい
投稿日: 2024年5月27日
Great lake view from room, great services, rapid response, they prepared an amazing room setup for our honeymoon trip, many thanks. 👍👍👍
翻訳
ホテルからの返信: Dear guests, Thank you very much for staying at the hotel and giving us high praise. Every aspect of the hotel is constantly striving to provide more precise and timely service to every guest. We are glad to see your recognition of our work. With your trust in us, we will continue to strive and be ready to bring high-quality service to every guest. We look forward to your next visit! Wishing you a happy life !
ゲスト
スーペリア クイーンルーム
宿泊時期: 2024年9月
出張
82件の口コミ
7.5/10
投稿日: 2024年11月6日
Situated far outside with already little bit old interior.
翻訳
ホテルからの返信: Dear guest, hello! Sorry, the hotel did not receive your 5-point review! Here we offer our sincerest apologies and look forward to your visit again to review our progress. Wishing you a happy day every day!
Lives out of a suitcase.
スーペリアルーム(ベッド2台)
宿泊時期: 2024年4月
出張
44件の口コミ
8.0/10
とても良い
投稿日: 2024年5月8日
Nicely appointed hotel. Rooms are clean and modern. Shower pressure is good. Pretty views and location is quiet.
Overall, staff were professional, helpful and attentive.
Only problem is that breakfast stopped at 10:am but was down at 9:45am but all the food and breakfast selection was removed- they were rushing to close up and prepare for lunch. So maybe better to say “last serving for breakfast at 9:30am”, instead of “breakfast until 10:00.
翻訳
ホテルからの返信: Dear Guest, I apologize for not receiving your 5-point review! Here is my sincerest apology to you. Thank you very much for your valuable feedback amidst your busy schedule. If you come here again next time, we hope to book this hotel again and apologize for the inconvenience. Looking forward to visiting again!
ゲスト
デラックスレイクビューツインルーム
宿泊時期: 2023年11月
ファミリー
9件の口コミ
6.5/10
投稿日: 2023年12月6日
I used to stay at Pullman during the first years it opened. Today, the lobby is cold, the Christmas tree is small and ugly (not like it used to be), carts with packages and boxes everywhere, the rooms have not been touched up for maintenance.
The surrounding area has been gated so access to the lake is difficult, the neighborhood around it is lonely, dark and poorly maintained.
Unfortunately, I was quite disappointed. I would discard the hotel from my short vacay options in the future.
翻訳
ホテルからの返信: Dear Guest, Thank you very much for choosing Pullman Hefei Sunac hotel and sharing the experience with us. We are very sorry to have failed to meet your expectations. Please allow me to express my sincerest apologies. Your feedback is very valuable to us. I will share your feedback with our management team. As for the issues you mentioned, the relevant departments will make action plans and pay more attention to them in the following work. Thank you again for sharing your experience, and we hope to have the opportunity to offer you better experience in the near future. Sincerely Guest Experience Manager Pullman Hefei Sunac
RxN
デラックスレイクビューツインルーム
宿泊時期: 2023年7月
友人同士
18件の口コミ
10/10
とても素晴らしい
投稿日: 2023年9月16日
Comfortable, spacious and neat. We enjoyed fantastic views of the waterfront, was well within walking distance of the shopping district and was pleased with the gym and executive lounge facilities on offer.
翻訳
ホテルからの返信: Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at the Pullman Hefei Sunac. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. In the meantime, we also need to express our sincerest apologies that we failed to make you achieve fully satisfaction. I will share your comments with our management team. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope to have the opportunity to offer you better experience in the future. Sincerely, Guest Experience Manager Pullman Hefei Sunac
ゲスト
デラックスレイクビュークイーンルーム
宿泊時期: 2023年3月
友人同士
1件の口コミ
9.0/10
非常に良い
投稿日: 2023年5月2日
The only negative point was the room. It was not the standard what I expect from this kind of hotel. Lamps was fixed with silicone. The rain shower was not working. Beside those issues, the hotel was top.
翻訳
ホテルからの返信: Dear Guest, Thank you very much for choosing Pullman Hefei Sunac hotel and sharing the experience with us. We are very sorry to have failed to meet your expectations. Please allow me to express my sincerest apologies. Your feedback is very valuable to us. I will share your feedback with our management team. As for the issues you mentioned, the relevant departments will make action plans and pay more attention to them in the following work. Thank you again for sharing your experience, and we hope to have the opportunity to offer you better experience in the near future. Sincerely Guest Experience Manager Pullman Hefei Sunac