Holiday Inn Express & Suites Waller - Prairie View

Did not have enough towels for 3 people and used towels were left in bathroom. Hotel had a good selection of breakfast foods.

The overall property was clean and the front staff was friendly. I would have rated higher except our room was not cleaned. We had to ask for towels and wash cloths and bag up the trash.

Im not sure how this hotel got good reviews. The furniture in the room (chair and bench) was filthy dirty. You could see the black grimy dirt.I had to request the sheets and comforter be changed because of stains. Housekeeping went thru 3 comforters before finding one with no stains. The toilet had to be flushed twice or else what was flushed would come back. It looked like housekeeping only cleaned the tub but never touched the wall in the shower. It looked like there was dried up wax slashes on the walls too. I have never stayed at a Holiday Express this nasty. We should have slept in our car. I would not recommend. And to have the nerve to charge almost $200/night absolutely overpriced. No grocery stores or nice restaurant chains. Have no plans of coming back here.

Manager unresponsive to concerns. Poor follow up and professionalism absent.

Very pleasant staff!! Clean facility! Easy checking and out. Accommodating staff!

Staff was excellent the room was excellent and clean. Breakfast was awesome and on point.

Sheets smelled like they haven't been washed in several days and spots located on our comforter.

Check-in was quick, no issues. Hotel common areas and hallways were clean. The room was clean and comfortable. My stay was for 6 nights, Monday to Sunday. I did not need the room cleaned until Thursday and it was really just for additional toilet paper and Kleenex. However, those were the only two (2) items I did not get renewed. I had to go back down to the front desk and get those items from the front desk lady, who was very nice. Overall, the entire stay was fine. I would recommend the housekeeping staff check the toilet paper roll and the empty tissue dispenser in the counter, though.

Rooms were great. Breakfast was great. The staff was nice and well organized.