Hyatt Place Garden City

Upon check in, we were ignored. Staff member pointed to her computer screen and indicated that she was in the middle of something. She made us wait until she was done before asking for a credit card from me for incidentals. After running my card, she says, by the way, there is a $10 parking fee. Not my first time staying here so I know that they don’t charge this regularly. I ask to speak to a manager- manager says he cannot waive fee. I asked if they could cancel my reservation. They said to contact *******. I pulled up the list of fees and incidentals listed on the ******* website and explained I didn’t agree to pay for parking. The manager said not to complain if I get towed. I walk outside- plenty of street parking immediately beside their lot. Interestingly, I didn’t see ONE car parked in the lot with a parking pass displayed. We go to the room- the air conditioner comes on instead of heat. It’s freezing and one person in the party needed accomodations. We call down and they tell us we have to let the cold air blow out for 15-20 minutes before they will offer to move our room. They were not at full capacity. The worst hotel in the area. Choose any of the nearby options with proper management and a degree of humanity. Total lack of customer service.

The hotel rooms needs to be updated. The carpet was wet and almost moldy looking and the fridge wasn’t working. You can tell they did patch work. Not worth the mkney

Couldn’t understand how I pay 200 for a night and could t accommodate us in a time of need for anything. Got in at 2:30am and still had to be out by 11am with having a 9 year okd

The staff was welcoming and helpful. We enjoyed our stay. However wished the place has a hot tub and or a heated pool.

Amazing staff! Reggie and Falguni made the trip! Your night auditor could use some people skills. When you say coffee bar open 24/7….they should know that.

Staff could not do enough for you. Bedroom was very large with lounge area. Great location. A little tired but couldn't fault the hotel. Would stay again without question.

ENJOYED THE POOL UNFORTUNATELY NO FRYER SO NO FOOD. TURNED WATER OFF FOR PLANNED MAINTENANCE NEVER NOTIFIED PRIOR

Everything was clean and quiet and their breakfast was good. Enjoyed my stay and would definitely go back

Overall a very nice hotel. The $10 parking fee seemed like a money grab though.