ヘンライコのレジデンス・インホテル

Last minute one night stay. In town for kids sports event, decided to book the morning of, rather than drive over 2.5hrs each way home and back again. Simply put - this property should NOT bear the Marriott name. It is disgusting. Period. Rooms are outdated and dirty. Sidewalks are all uneven. Pool is extremely small, more like an over-sized hot tub, with a clearly unmaintained walking area around it. Buildings are clearly old, as if stuck in time from when this apartment-style hotel was in its prime. Not today! Had my entire family with me, so we paid the extra $$ for the two bedroom “penthouse” (as described in the Marriott app), only to find out it is really just an outdated second floor room with a loft and extra bathroom upstairs. Not a big deal, we needed the space. But the notion that this room is a penthouse, is laughable at best. The first room we checked into wreaked of ********* and cigarette smoke. We hadn’t even crossed the door threshold before being greeted by that awful smell. A quick call to the front desk yielded the usual apologies, and we were promptly relocated to another room. We did not stay in the first room long enough to even tell if it was clean. Unfortunately at that point, based on the property being so outdated, and the disgusting smell of first room, our expectation of the next room was pretty low - just don’t stink. While the second room did not smell as bad as the first, it was clearly a room that had previous issues…. The door and door jamb showed clear indications that this room had been broken into, perhaps repeatedly. The door hardware had clearly come off and had been reattached multiple times based on the amount of screw holes. The “safety” latch on the top was so loose that it came off in my hand while I was checking to see how bad it was. When I called the front desk to have it repaired, I was advised that maintenance had departed for the day and it would be addressed in the morning. I ended up using the butter knife from the kitchen to reattach it with the screws - it was actually tighter than it was when we checked in. Since my wife was not completely comfortable with that, we opted to buy a door security bar from Walmart as an extra precaution. It baffles me that Marriott is aware of this condition and has simply chosen to reattach the hardware rather than redo the door frame, and replace the entire door. Aside from the door, the room is simply as outdated as the rest of the property is. The decor is old. The plastic shower hardware is barely holding on. The red chair in the main room has several stains on it. Flipping the seat cushion only revealed more stains. We pushed it into a corner and didn’t use it, not even setting our bags on it. At that point, being as late as it was, we simply just set our mind to minimum expectations and hoped for a decent night of sleep, which we got. Can’t say that the beds were comfortable - they were not; can’t say it was quiet - it was not because the AC sounded

レジデンス イン バイ マリオット リッチモンド ノースウエストはリッチモンドのビジネス地区にあり、ショート パンプ タウン センター (ショッピング)、バージニア病院＆ヘルスまで車で 10 分で行けます。 このホテルは、バージニア・コモンウェルス大学まで 18.3 km、ブロード ストリートまで 19.3 km の場所にあります。フィットネスセンター、季節限定屋外プールといったレクリエーション設備をぜひご利用ください。その他の設備としてこのホテルでは、WiFi (無料)、ピクニックエリアをご利用いただけます。レジデンス イン バイ マリオット リッチモンド ノースウエストでの軽食には、食料雑貨店 / コンビニエンスストアをご利用ください。特定日にご利用いただけるレセプション (無料)で、語らいのひと時をお楽しみください。無料のコンチネンタル ブレックファストを毎日お召し上がりいただけます。ビジネスセンター、エクスプレス チェックアウト、ドライクリーニング / ランドリー サービスをお使いいただけます。リッチモンドでのイベント開催には、このホテル の会議スペース、会議室など総面積 36 平方メートル (400 平方フィート) のイベント設備をご利用いただけます。敷地内にはセルフパーキング (無料) が備わっています。全 104 室ある客室には、大型冷蔵庫 / 冷凍庫、コンロなどの備わったキッチンがあり、ゆったりおくつろぎいただけます。32 インチの薄型テレビでケーブルをご覧いただけるほか、WiFi (無料)などもご利用いただけます。電話の他に、デスクや新聞 (無料)もご利用いただけます。

When making our reservation, we had been told that check-in time was 3:00. After slogging through 3 hours of traffic, we arrived at 4:30 and were told that our room was not ready, and it would be ready ”within the hour.” We mentioned that check-in was 3:00 and we were already 90 minutes past that. The clerk admitted that the previous guest stayed over for a late checkout. I asked why they would allow that when the room was sold for 3:00. He said that they were a Titanium Club member (well ex-cu-u-u-u-se me!) and they accommodate them. I asked, ”Even at the expense of other guests, who are also paying the same rate?” Well, we hung out in the lobby, then checked again at 5:30 when we had heard nothing. They had not started cleaning the room yet and they told us they would put two housekeepers on it and have it ready in 20 minutes. We were meeting our son for a dinner reservation in Richmond so couldn't wait another 20 minutes. So instead of cleaning up and relaxing in our room for an hour or so, we were just sidelined in the lobby. The room was nice, clean, and well equipped. It was not well sound-proofed; we heard a lot of street noise and could hear people talking on the terrace below late into the evening. Self-serve breakfast is included (which we did not know when we booked), with hot and cold selections. I usually have granola, which is the one thing they did not have. The bed had a nice firm, but not too firm, mattress. Overall a nice, if generic, stay, but the check-in experience soured us on the first day.