スパーク バイ ヒルトン ヒルトン ヘッド アイランド(Spark by Hilton Hilton Head Island)

Their card reader was down when we checked in. The customer service person at the front desk stated he would call when the system was back up. No biggie, I had already prepaid for the room online. Wait till 11pm at night when he began banging violently on the glass window at our room. He banged the door so hard it scared my 71 year old mother who was staying with us. Woke us up for a 10.00 parking charge that had to be paid immediately. Excuse me..... but I think it would have been just fine to wait until morning. He called the room phone and my spouse and I walked to the office to pay AGAIN in the middle of the night! I exclaimed how upset I was at his behavior and that none of us could fall back asleep. In which he started shouting at us that we were "Not respecting him" I stated that he was wrong for ruining our night and that that his behavior was unnecessary. I can not believe you have such a reckless person on your staff!!!! You can also hear all of your neighbors any one walking up the stairs, this place sounds like a bowling alley.

Most of the staff just kind of did their own thing. Constantly sitting talking on their phones some of them were quite rude. I was surprised considering this was a Hilton property. The rooms were clean. Location was good to.

Manager was very rude when checking in. Need customer service training. Facilities need cleaning. Not enough lighting at night - not safe.

The hallways are not great and basics but the room was amazing. Very modern and pretty and very, very clean. Loved the free continental breakfast with the best strong coffee and fresh bagels/pastries. I will definitely recommend this hotel.

It was a very nice stay. The breakfast was a bit disappointing, nothing for a hot selection, only bagels and muffins.

No name on building. Needs to have a lot more work done to it. Breakfast consisted of bagels and muffins. Door on room had no bottom seal, put towel on floor to keep bugs out.

The customer service was not helpful, there was no luggage carts and we were told there was one on other floors instead of let me get someone to get one for you, parking is horrible, fridge in our room did not work there was no microwave and it says breakfast included on the website when it should say bagels and yogurt only. The tv remote only worked if you were standing right on top of tv which kinda defeats purpose of remote. The ice machine def wouldn’t pass health code and we were told one on floor one and two nothing on floor two. We are Hilton garden vacation owners and stay at Hilton owned properties a lot and all over and this one was by far the worst.

Nice property very clean staff was great didn't like location but I will stay again

Check in was perfect couldn’t ask any better ! Fast efficient and friendly! Awesome