ホームウッド スイーツ バイ ヒルトン ロチェスター / グリース ニューヨーク

Sink in the kitchen was plugged. Asked for maintenance and housekeeping. Did not receive either.

The pool area was so dirty I would not allow my kids to swim, and the noise level and kids banging on our door at 10-10:30 at night was not expectable. The breakfast was included and it was horrible.

We were very happily impressed with our room. Everything we needed was already in place. We recently stayed at another hotel for our niece’s wedding and got a group rate for our room. The rooms were less than half the size, not as nice and cost twice as much! That’s with the discount! We wish we could have stayed longer and look forward to staying with you again. Thank you

Great hotel. Staff was so friendly and helpful. The room was very clean and comfortable. One of the best showers I’ve had at a hotel - water pressure-wise.

Hotel staff was great and helpful. the pool not so much. Unruly kids unsupervisored running and doing flips. We asked for adjoining rooms and was not able to get them. The rooms were 30 -40 late in being ready.

Room had an odor and we book for 5 sleeper but got a kung bed n pull out sofa .....attendant was very helpful, quickly found us a cot and the next day housekeeping addressed odor

Only thing was we could smell a little cigarette smoke from previous person who had the room.

We had to stay overnight last minute in Rochester due to car problems. We always picked Homewood Suites bc they have exactly what we like. This location did not disappoint. Friendly staff, quiet location, super clean. Our room was on the top floor at the end of the hall. It was lovely not to hear anyone above us or running down the hall. Great visit as always from Homewood.

Pull out bed was broken. Alerted front desk who stated they would send maintenance after check out but did nothing to address the fact that the bed was not something that could be slept on. Needed to put the mattress on the floor to sleep. Sink in the kitchen was broken and whenever we turned the water on it would leak into the cabinet and onto the floor.