ラルーナ ホイアン リバーサイド ホテル＆スパ(Laluna Hoi An Riverside Hotel & Spa)

This is the second year visited this hotel and everything are the same, breakfast is great, all staffs are friendly and helpful. I sincerely recommend this hotel to you all.

Great location and easy to move around the old town. Breakfast was good too and friendly staff. The free bicycle comes in handing to get around.

พนักงานต้อนรับบริการดีมาก คอยถามทุกเรื่องที่นักท่องเที่ยวควรจะมี เช่น รถรับส่ง ไปไหนต่อ ต้องการความช่วยเหลือด้านไหนมั้ย อาหารเช้าอร่อย.. แต่เสียที่พนักนวดสปา เราไปกัน 4 คน 3 คนนวดบอกคนนวดนวดดี อีกคนดีมาก แต่สำหรับเราเจอคนนวดไม่ดี และที่สำคัญมากๆๆๆ คือเค้าไม่ล้างมือก่อนมานวดศรีษะและหน้าเรา และอีกอย่าง คนนวดเราไม่ถามเรื่องกลิ่นของนำ้มันที่จะใช้นวดเราเลยทำให้เราเวียนหัว ต้องกลับไปอาบนำ้และสระผมใหม่เลย เพราะมันเวียนหัวจนนอนไม่หลับ พวกเราตั้งใจนวดเสร็จแล้วจะนอนเลย กลับนอนไม่ได้แต่อย่างอื่นๆโดยรวมของโรงแรมนี้ถือว่าดีเลยแหละ

4인가족 2가족(총8명)이 묵었어요. 커넥팅풀뷰패밀리룸 2개 예약했고, 넓고 화장실도 2개라 좋았어요. 호텔이 약간 오래되었지만, 클래식한 분위기라 올드타운과 어울렸고, 올드타운, 야시장 바로 앞이라 위치 정말 최고입니다.

Location is near to hoi an ancient town. The room is a little small but customer service is excellent. Breakfast is not too bad but the food abit cold.

Cosy boutique hotels, friendly receptionist, GM, Manager frequently walk around the restaurant and lobby to greet the guests. Welcome drinks and farewell drinks provided. We stayed 4 nights still find breakfast reasonably good. Aircon is not centralised, Booked king suite river view room the comes with 2aircon. Walk a very short distance to old town. Popular hotel with their locals and foreigners.

Good location, very near to the night market. With lantern festival.

Pros: Trust me, it's really close to the old town, one of the closest hotels you could find yet you can find ambiance here as well. It's the perfect balance. The staff was very professional and helpful. They will go the extra mile to address all your needs. Breakfast was great and there was a wide variety. Cons： The hotel is not extremely new but well maintained. The aircon is acceptable but a bit on the weaker side.

1. Laluna location is convenient; walking distance to ancient old town and hotel is located just across the river. 2. It is a small boutique hotel (not catered for big tour groups though) but it comes with adequate facilities and excellent service from all levels of staff. All staff are friendly and always on the move and attentive to guests' needs. They always carry a smile with them wherever they are. Good job! 3. We have no issues with the Wifi connection within the hotel. All is working well. 4. The hotel manager is super accommodating and friendly (too bad didn't get to remember his full name but managed to take a picture of him with my son! haha). I always see him going around every morning to every table and greet every guest and ask about their stay. This is superior service with a personal touch. He always tend to watch out for my 7 year old boy and plays with him and keeps him occupied too. He can even communicate with us in Mandarin besides English as I heard he had stationed in SG before for 2 years in the hospitality line. He also helps by recommending to us all the good places we can go for our lunch or dinner even on the very 1st day we checked in the hotel. We have also booked our "My Son Sanctuary" and "Coconut basket boat ride tour' thru him via the hotel and it is done with ease and we have enjoyed both the trips very much. Overall the prices for both tours are affordable too.... 5. Breakfast spread to me is adequate, nothing much to fault. 6. Would prefer if there will be more hotel lifts and lifts are wider and hotel room comes with carpeted floor. It will be even better if the hotel has more levels. Would prefer if the room comes with a SMART TV 📺 and bigger beds too. Overall, it is a pretty good experience staying in the hotel and interacting with the staff. Thumbs up!! Keep up the good work!! Hope to see you again in the near end and thanks for everything throughout our 3d2n stay in Hoi An-9 to 11 Dec 2022!! Miss you all....