ホテル ハイスキベル(Hotel Jaizkibel)

We had a great stay at this hotel. The staff is really friendly and helpful. We got all kinds of directions on how to get there from Bilbao, how to get to different towns in France, how to use the busses and trains, as well as how to get to the old town and to the restaurant area. Housekeeping was excellent. The room was cozy, with a wonderful view of the hills. It was very quiet and we got quality sleep. The area is very green, quiet and residential.

Outside of main tourist areas but easy walk to both old city and new. Staff was helpful and courteous and hotel was beautiful. Very well-appointed and comfortable. We stayed two nights and wished we could have stayed longer! Will definitely suggest to friends and will return!

Adorable staff and excellent food at the restaurant. The hotel is very clean and confortable.

nice room but expensive (200 euro) for the standing. No privacy on the balcony because of glass separation... View on the carpark.... the hotel is very nice though and personnal very nice. nice location

Very clean, spacious, great staff The garage entrance is poorly indicated and very tight

A gem of a hotel in a quiet area of Hondaribbia. Set back from the waterfront but just a 7 minute walk to the old town or harbour area. Modern design with spacious rooms. Attractive restaurant and gardens. One of the best buffet breakfasts I have ever enjoyed and well worth the money. All the staff are exceptionally helpful and friendly.

We were staying at our friends home in San Sebastián until the tour d France closed the road to the airport. Decided to stay close to the airport in hondarribia! Such a cute little sea side town! The Jaizkibel was a pleasant surprise! The hotel is has a cozy inviting courtyard and dining room and the grounds are beautiful. The rooms, though small, are very comfortable and the staff goes out of their way to make you feel comfortable! I would definitely come back to this place!

We were moved to the hotel when our original was overbooked, so didn’t actively plan to stay there. From first arriving, the staff were absolutely charming, very friendly and helpful. Positives: we were given a junior suite, which was ideal as it offered ample space, with a separate seating area, small balcony and a dual aspect. The food was great, particularly the tasting menu (see pics). The bar menu is extremely reasonable and offers a good choice of meals. The air conditioned room was spotlessly clean, the bed comfortable with sufficient pillows. The bar and restaurant were very well appointed with fragrant jasmine bushes. Negatives: communication around restaurant opening times was poor, resulting in my husband and I missing dinner on Sunday when it was closed. However, the receptionist has promised to address this. The management seems a little inflexible- the rest of our group wanted to join us for a drink and food one night but the hotel was unwilling to accommodate and would only allow drinks on a terrace away from the restaurant, but made it clear that they were not to stay for long, despite the bar area not being busy. However, on balance, this is a really good hotel, with excellent staff, great food and well maintained and comfortable accommodation.

We were at Hotel Jaizkibel only one night (3 adults, 2 rooms). The rooms were comfortable. The breakfast included in our rate was excellent. The staff were all very responsive. The only issue we had was that the road the hotel was on was closed in both directions for road constructions./ This was an issue of the city not of the hotel , but the staff seemed to be unaware of this. I was directed to the parking garage by driving through a closed road sign. We were able to exit the same way the following day. We wondered if there were other people at the hotel. Ours was the only car in the parking garage and we did not see anyone else in the hotel or at breakfast.