ホテルからの返信: Dear Valued Guest,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager
ホテルからの返信: Thank you for taking the time to provide us with feedback on your recent stay with us. It is saddened to learn that your experience did not fulfil your expectations, please allow me to express my sincerest apologies. Your feedback has helped us to target areas for improvement.We are grateful for the concern you have shown in how we serve our guests and hope that you will give us another opportunity to better serve you in the near future. Sincerely,Guest Experience Manager