ザ ロッジ アット ジャガー リーフ(The Lodge at Jaguar Reef)

The Lodge at Jaguar Reef exceeded all of our expectations! From the gorgeous views and beaches, to the amazing and attentive staff. This was our first ever visit to Belize but it won’t be our last. Everyone was so friendly and helpful. It was as if we had stepped in to a time machine that took us back to when customer service was important. Something rarely found in the US resorts and hotels anymore. The room we stayed in was a Deluxe suite with a private plunge pool. It was fabulous! The food and drinks were spectacular! The staff from Shantel who greeted us, to our waiter Gabriel, and our Bartenders Irwin and Lucas were all so friendly and treated us like family! Captain Larry was also so warm and welcoming! He got my wife a coconut so she could have a special drink made. I highly recommend staying at The Lodge at Jaguar Reef. You will not be disappointed.

Overall this was a great stay. The rooms are large and comfortable. We had a small pool and it was very clean and a good temperature Waitstaff is great. Captain Larry super friendly. Breakfast was very good. Ceviche bar very good. Cons were housekeeping. What is going on here? Never have experienced this before in a nice resort. They didn’t come until 5 or 6pm. Also concierge service was confusing. Didn’t make promised dinner reservation. Not good communication. Check your bill upon check out. We found errors.

First, we understand that our visit was last minute but from the time we arrived it was terrible. The front desk ladies were unenthused about working and seemed annoyed at our questions regarding room options. I should have sensed things where headed south because after we paid for our room and sat in the lobby, we watched several guests angrily ask for the manager. The room was ready around 3:30pm and the young lady walked us to the room, said nothing, and then went back to the lobby. Later, we found out the key to the outer door didn't work, so we went back to the lobby for assistance. The guy that helped was really nice. The Room: was not properly cleaned, and we had long blonde hair all in the bed and on the pillows (I'm not a blonde nor do I have long hair). Stool reminents were in the toilet. At this point I was ready to go!

Nice property with large 2 bedroom option with very warm plunge pool. Beach front location next to the very cool Big Dock. Main restaurant had great food with good options. Waitstaff was very friendly and attentive. Only issue was one tour booked through the hotel was not up to par. Otherwise, a nice experience at Jaguar Reef.

I had a wonderful experience staying at this gorgeous resort. From the excellent staff, multiple delicious food options, tours and room, I'd definitely stay here again. Special thanks to the following exceptional staff members: Edgar, Lucas, Jerry, Melissa, Tim, Libney, Tony, Nella, Andy, Azel, Chantel and Captain Larry. Thank you for an amazing stay!

Was a Villa Margarita booking - sad start. Upon checkin, found several issues requiring service at the third floor unit ... safe setting inoperable and not bolted securely, jacuzzi kept coming on, and the sliding glass door (rollers) was a struggle to close. Upon reporting and with follow-up investigation, Malcolm (House Manager) upgraded us to a modern 2-bedroom condo (Villa 17) close to the main reception and restaurant. Pleasant stay with a comfortable king size bed, 2-bathrooms and a backyard plunge pool! Food choices at restaurant were favoring Belizean taste, a bit challenging with dietary restrictions. Hospitable employees included Edgar (restaurant supervisor) with a friendly, humorous attitude, Thomas (waiter) very attentive, Gianne (reception) checked in on us several times to ensure our stay was comfortable, and De Mor (bartender) made wonderful chocolate coconut rum milk shakes, following Edgar's recipe. Caribbean sea was wonderfully warm at this time of year. Daily beach raking reduced the volume of sargassum. Sand is golden but slightly co****. No bar service provided on the beach. Taxi to Hopkins is a friendly, safe village (5 min.) trip. Restaurants and grocery stores provided ample variety of food types for visitors. Enjoyable stay with warm hospitality!

On our second trip to Jaguar Reef and 5th to Belize, I knew what to expect and was so pleased upon arrival that it hadn't changed much even though there where some new buildings.  It still has beautiful rooms with plunge pools, great drinks, and beautiful grounds.  I must say, the room we had appeared basically brand new, even though we stayed in the same one 4 years ago. However, there where a few disappointments.  1. The food was hit or miss.  Some things were delicious, creative, interesting - even special.  Others were almost laughably bad.  Overall, I think the good outweighed the bad.  May not be for everyone, but some of the chef's creations were really well done modern dishes.  Still, if I'm at the beach, i expect fish to be on the money and it wasn't.  Inedibly tough snapper in Belize? 2. Not sure why, but housekeeping didn't come untill late afternoon - which was unexpected and a bit inconvenient, but not a big deal.  Once I ran into the staff member who was to clean our room and asked when she would get to it.  She said within the hour.  So we hung out, then went out and returned two hours later to the room not cleaned - this was around 4:30 or 5pm.  She appeared and asked if we were ready for our room to be cleaned.  I asked why she hadn't done it already and she said she was told to do something else at that time.  Again, this isn't the end of the world, but it was a bit annoying.  I wouldn't even mention it were it not for the next issue. 3.  We had laundry done and when I was packing up the evening before check out I found one of my shirts had been stained with what appeared to be bleach or powder detergent.  I brought it to the front desk and asked them what could be done.  They said they would try and fix it.  No problem, lets see what happens.  So, before checkout they return the shirt and say they couldn't fix it.  Ok.  I expected some kind of offer to make things right but none came.  I said, at least you ought to credit us the charge for the laundry (12.50 US), which they did after i asked.  Again, this isn't the end of the world.  It was a 4 year old linen shirt.  The problem is that i shouldn't have had to ask for that meager credit.  4. Lastly, and this is purely subjective, but I feel this hotel ought to decide what it is and not try to be all things.  Its hard to be a romantic boutique hotel, a family hotel, a party hotel, and a condo residence all at the same time. Maybe it's in transition.  You have kids playing on a rope swing at the big dock along side a bar playing raunchy dance music.  You have an idyllic private plunge pool with a view of a raucous get together at another private plunge pool.  Maybe it's fine, but just not for me. I do want to say Modesty at reception and Andy at the restaurant were super, as were all the bartenders at the main bar and the big dock. Overall, it's a really beautiful place that we probably will not return to.

I had a wonderful time at The Belize Collection, Jaguar Reef. Everyone was so inviting and loving. The food was great. Captain Larry was the best at the lodge. We got a chance to eat at Maxim's bar and grills located on the beach front. I cannot wait to return.

An amazing and beautiful experience. From the ambiance, to the employees, the people, and the food was nothing but amazing especially Malcolm and Genesis. They both have made our stay amazing. Definitely will come back and refer family members to come and stay.