Azoris Faial Garden - Resort Hotel

Very beautiful hotel right in the city centre, with amazing gardens very quiet and peaceful environment, with the best view to the bay of Horta and to the Pico mountain. Staff was friendly and helpful. I will definitely be back.

very good location and nice facilities like spa and heated indoor pool. very good view on the marina and the pico island.

The first room I was given was very old, with a broken floor, damp on the wall by the bed, and paint that was peeling and coming off. The room was located in a separate building from the hotel. I was quite disappointed because this is not what one would expect from a 4-star hotel. The explanation I was given was that I had booked through a budget platform. Luckily, after changing rooms twice, I was finally able to get a room in the hotel’s main building. The reception staff were very kind and understanding of my family’s needs. Once in the main building, everything was exactly as expected. The pool is beautiful with a stunning view, which is the reason I have returned to this property for the fifth time.

The room was very good with all the facilities.

The room was very oldfashioned. Cleanliness was disappointing due to some black strains in the bathroom. They should do some proper renovations. On the positive side the staff was friendly and the outdoor pool was open to use in month April already.

Buena ubicacion.La habitacion espaciosa y comoda. El desayuno muy completo.El personal atento y muy profesional.

Hotel já com alguns anos, no entanto com razoável estado de conservação. Boa localização e com excelente vista. Pequeno almoço fraco para um hotel de 4 estrelas e de salientar a pouca simpatia dos funcionários. Todos os dias em que estive hospedada quando fui tomar o pequeno almoço nunca tinha uma mesa disponível, estavam com a loiça suja,pedi ao funcionário para arranjar a mesa ao que ele respondeu que não faltava mesas livres ( que eram as de 8 lugares), no dia seguinte voltei a pedir uma mesa para 2 ao que a funcionário me leva para ema mesa com 6 pessoas e disse para me sentar porque não havia lugares reservados, acho inadmissível ter de tomar o pequeno almoço em conjunto com pessoas desconhecidas tipo cantina....de certo não é de 4 estrelas. Limpeza deixa um pouco a desejar. Hotel com problemas ao nível da restauração, também tivemos uma má experiência no dia em que jantamos no hotel um ponto a rever e que deve ser melhorado.

Sehr schönes Hotel! Freundliche Mitarbeiter! Ausreichend Parkplätze vorhanden. Frühstück war ok! Hervorragendes Preis/Leistungsverhältnis

Achei o hotel óptimo com exceção do WC do quarto, a banheira estava manchada, queria tomar banho de emersão mas devido ao estado da banheira não o fiz, parecia suja