レッド ロック リバー リゾート アンド スパ(Red Rock River Resort and Spa)

This is the worst experience I’ve had at a hotel/resort and I’ve been traveling 67 years. When we arrived at the hotel there was a man that met us and let us in the back door. He gave us codes to get into our rooms . Then He got in his car and left in a hurry. We arrived before 8pm, the website said there were front desk personnel present and the restaurant was open . There was no one at the front desk . There was no one at the restaurant. Later I found in a different website that the restaurant was temporarily closed , we were not informed. We were looking forward to a “spa experience “ at the “resort”. No one was there . When I say no one was there , there was no one in the entire facility … no security , no front desk staff, no bar staff, no restaurant staff… and no other guest in the entire place . We were the only 4 people in the entire place . We roamed the entire place looking for people … no one. Think The Shining! There were for sale signs on the place and several windows were boarded up. I got the feeling that It was not safe. The front door was locked , we entered the back door … It was not locked. Therefore , anyone that wanted to enter the facility at any time was enabled to do that . That is not a safe situation. The website for the Red Rock looked great … the reality was not even close . This is false advertisement and fraudulent. I feel this has been going on awhile . Save your money don’t go to Hotsprings SD, don’t go to Red Rock resort … It is unsafe and fraudulent… btw I never write reviews but people need to be warned about this place

While this is the off season I expected at least decent wifi and the basic amenities. I got neither. Our room had a wifi connection but no internet. No mini fridge and only one small paper cup for coffee making. No microwave. I think these are very basic amenities that should always present. Very disappointing. Would not stay again.

HORRIBLE, WINDOW AC WILL NOT COOL ROOM. NO ONE WILL ANSWER PHONE, NOT STAFFED 24 HRS. NO ONE TO COMPLAIN TO. WE LEFT AND WENT TO ANOTHER HOTEL. NO APOLOGIE, NO REFUND. MANY OTHER BAD REVIEWS ABOUT AC AND CLEANLENESS. STAY AWAY FROM RED ROCK RIVER RESORT.

Should not be promoted as a spa...a partially renovated 100-year-old building, yes. We stayed on a Monday night. It was Very weird to have to walk through a restaurant full of people eating supper, with our luggage to carry our bags ourselves up a flight of stairs to our room. Restaurant staff left the building at 10 pm, so when we came down in the am to leave at 8, the front door was locked! Didn't know if we'd be able to get out as NO ONE but us was in the building! Lastly, I had reserved the room on a spare credit card hoping to change the actual charge to another when we stayed. The first card had been "run" and charged off days before we arrived, and I was not allowed to change cards (per the owner by phone) The whole experience was a way too "Boutique" for us to ever stay there again.

Room was small. Community fridge only where our beverages were stolen and our pizza was rifled through. Door locks are tricky. Will do for a night's sleep, clean and comfy beds but not awesome for the price.

This hotel is well located in Hot Springs. It is clean but a little weathered. The room was comfortable and there are plenty of common rooms to sit in. A lot of activity in the restaurant and bar.

Love staying in vintage hotels and this did not disappoint! The community area with fridge and table was much appreciated. Will definitely stay here again!

Run!! Do not go here. Pricey, with terrible air conditioning (ancient window unit), lights not working, moldy smelling towels, tv screen sprayed with sticky substance, and communal fridge, with bad ice. Oh, and lots of flies. I'd rather sleep in my vehicle!

Unique hotel, never seen anything like it. Beautiful old stone building with incredibly high ceilings! good food in restaurant.