First off great location! Great hotel. The only problem was the cleaning and service. The first day me and my family came we were late leaving so house keeping came and we were still getting ready, she said we will come back so not even 5 mins later we leave. Came back that night room was not clean, no clean towels. I go down to ask for towels, (phone was not working) the manager first said she would send some up, then asks me if I’m going right up to my room, I said yes she proceeds to hand me 12 towels to take to me room. Okay, cool. Next day of course we asked for the room to be cleaned. We shopped the previous day and ordered breakfast from the hotel. Came in large brown bags. They came to clean the room did a great job! However, they threw away the clothes we bought from Zara the previous day. Totaling $208. I went down to ask them about the items. It was stated multiple times that it was nothing they could do because the manager was not in. Mind you we are staying like a week. Valeting everyday. They did absolutely nothing. Then said they would reach out to the manager if they notice anything. We asked about the cameras no response. Then we are from Tennessee, so how Alan we follow up. Loved the location, I actually loved the hotel. Just not worth the money. Service needs to be better!
自動翻訳