ホーム 2 スイーツ バイ ヒルトン ヒューストン ウェストチェイス(Home2 Suites by Hilton Houston Westchase)

We enjoyed our stay We will reamend to family and friends!!!

衞生：乾淨整潔 服務：前台非常熱情禮貌

Friendly staff, very clean, everything was as expected, not having any issue during my two days stay.

The suite was comfortable and had most things needed. I would have appreciated more things in the bathroom like a door with a lock.

The bed is really comfortable.Hot and cold breakfast is good.The room is clean.Quiet neighborhood.

I had a peaceful stay, I enjoyed swimming in the pool, my suite was very clean and spacious, and the room design was aesthetically pleasing. The only thing that I disliked was the connected rooms. The most important thing for me is to feel safe within my own space and privacy, and it made me feel uneasy because I could hear my neighbor and their multiple children very clearly even when they spoke at a normal volume.

Hotel is clean, huge refrigerator, comfy bed, staff is friendly, location is great for where we wanted to be. It might be a Covid thing or something, when it come to room service, you have to request a day in advance to have the room clean. There was a short period of no power in the morning, so nothing worked. We thought it might be the construction nearby that might cut the power line for the area but it came back in about 30 minutes. We always stay here when we come to West Chase.

Will never stay at this Home2 hotel again. My room type with two queen beds was not available when I checked in even though I prepaid days in advance already. I accepted a room with one king bed but the AC did not work in the room with a temp of 89 degrees. I was told I could use a fan but I declined. Then I was told they had no more room and I had to go to another hotel across the street. I suggested that they should change their practice and not oversell their rooms in the future. The staff was very rude and yelled at me for recommending that and told me it was my fault for checking in late at 9 pm, told me to get out and she would not issue me a refund. I would have given this hotel a zero star if there is such an option because that is what it deserves.

I would have given this review a 5 star but as soon as I checked in, I noticed a bug on the bed. I travel a lot and I have never experienced this before. After showing a pic and a video of the bug crawling on the bed to the front desk clerk, he immediately moved me to another room that was clean. The only disappointment was the separation from the rest of my family. I booked two suites preferably next to each other. Since I had to move, we were separated the entire week. They stayed on the first floor and I was moved to the 3rd floor. Other than that, the rest of the facility was clean and the staff was very friendly and helpful. If I had to come to the area again, I would probably stay here again but I will definitely check the bed.