刘刘白子_lssGreat Service, Lovely Breakfast — but Room Noise and In-Room Dining Could Improve
I recently stayed at the Thompson Houston and overall had a great experience, especially thanks to the excellent service. Every staff member I interacted with was friendly, helpful, and professional. Their attention to detail really made me feel welcomed, and I was touched when they surprised me with a graduation cake — a thoughtful gesture I truly appreciated.
The hotel breakfast was a highlight. The food was fresh and well-prepared, and once again, the service stood out. Dining in the morning felt like a treat thanks to the welcoming atmosphere.
That said, there were a few downsides that affected my stay. The room was quite noisy, even late into the night. It was hard to relax or fall asleep with the amount of outside noise coming through.
Also, I ordered in-room dining on two occasions. On the first day, everything was great. However, the next day the fries were noticeably soggier, the salad was just a bowl of greens with six tiny avocado cubes, and — most concerning — the aioli on the side looked like it had already been used.
Overall, Thompson Houston left a positive impression on me, mostly due to its exceptional staff and quality breakfast. I hope they can improve the soundproofing and ensure consistency in their in-room dining service.
EEbenezerWe stayed at Home2Suite during our last trip to Houston but it was the one at Pearland. We arrived at this one late in the night and the staff at the front desk was very friendly. However once we entered the lift, we were welcomed with a strong greasy smell. The hall way had rug that was clean but obviously old.
The major concern was the room which had a hole in the ceiling inside the toilet dripping water all over the floor. The AC also wasn’t working well that even at 19 degrees Celsius, was still warm. Initial complain to the staff was met with no vacant room, that they were fully booked. We managed for the first three days because we were outdoors most of the time. The room was later changed to a more comfortable one.
The other thing was the swimming pool. My kids really wanted to swim during our stay but the staff mentioned that some handle to the pool was broken and that it was closed.
The breakfast was also good but with little varieties to choose from.
ゲゲストI stay here 2-4 times a month when room rates drop.Fresh coffee in morning.No breakfast but alot of fast food places to eat all around here.Huge rooms with all amenitiesSoft bedsRoku TVs with cable..