ヴァン デル ヴァルク ホテル フィアネン(Van der Valk Hotel Houten Utrecht)

Bij van der valk is het normaal goed vertoeven echter dit keer vond ik het wat tegen vallen. De kamer was niet schoon, overal lag er nog stof op de kastjes naast het bed, zo ook in de badkamer. De bedden waren ook niet al te best, zakte er helemaal in weg. De kamer die we hadden lag vlakbij de lift, dit gaf een hoop lawaai van andere reizigers.

Not only elevator construction but also next door parking house construction is disturbing your experience. If you turn left from elevator, you might think you walked thru portal to soviet union. Perhaphs some kind of temporary wall or curtain would be good there. Gym is really only a fitness room with few cardio equipment. Those were new and worked well, if you need such. Fitness room was well hidden, no signs until you reach the room (hint: 16th). Staff was friendly and easy to contact. Restaurant was good and always had few empty seats. But also breakfast area was hidden strange way into last end of restaurant. Cannot find any views at any direction, you can choose highway, industrial area, swamp or warehouse. Because of the construction works, I suggest delay visit until they finish that. But if only location matters, this is just fine.

The hotel is undergoing construction, the lifts appear to all be in use for this. The boiler shut down one night, I phoned the desk to see if it could be fixed. I was asked to call back after 7am. There was no hot water until after 8 am. The breakfast service doesn’t start until 7am, a bit late for business people

Not like it used to be!!! I visit this hotel every year and usually it feels like coming home. This time i got an email stating that renovations where happening and directly i called to hotel what this would mean for my stay, they assured me it was only going to be some construction noises during the day, i did not mind this at all since i was going to the convention center during the day. But upon arrival there where a few very disappoints: 1. Car park was only at 25% capacity so had to park on a parking lot elsewhere and take a shuttle to the hotel 2. The hallways and the rooms where so cold! After consulting the frontdesk they brought over a electric heater, this was making the air very very dry. 3. The room was not as clean as it should be, see attached photos All these points where not mentioned during the phone-call and the frontdesk staff where not very understanding and instead said: “this is all i can do” when charging the full price I expect full service which i did not get.

Stayed here for 1 night with a colleague. Family ran hotel chain in the Netherlands that are always finished to a very high standard. Room was large, comfortable and quiet. Breakfast was very good with an omelette and pancake station. Good selection of drinks at the bar. Only downsides are that there was no screens for the football and it’s a bit far from a town centre so have to drive to venture out.

it was too noisy because of a construction work at the hotel, besides the service of the reception was unpolite and unresponsible

An unfortunate experience that left us unsettled.Staff upon check in was extremely rude, never experienced such arrogance and bad attitude in a hospitality environment. The room was very dirty and so was the bathroom. Dust everywhere, carpet was horrible, scum in the shower. Our room was not cleaned and bed was not made. Left a day earlier.

Great location, exellent breakfast fast and good restaurant

Hotel under renovation but room not properly cleaned