Hawthorn Suites by Wyndham Tinton Falls

This property is not a regular hotel property, the rooms are used for permanent residence rentals and there was trash and couches sitting in the walking areas. The rooms did not look like any of the rooms shown on the site, they were very old looking and they had a weird smell when you walked in. There was no remote for the TV and 2 of the lamps did not work. My cousin found a roach in her room and the water was not hot in either of our rooms. Very disappointed because the rooms or hotel does not match what is advertised.

Two towels for 3 people for 5 days - I had to go buy towels, the office did not have any more. One fork for three people for five days. Had to go buy plastic cutlery. No cable on the television, only three channels available. The freezer made so much noise, our three-year-old could not sleep. Neither could we. The oven did not work, ruining our dinner plans. Office staff wanted nothing to do with providing any type of customer service. Not one dish, towel or dish cloth, they advertise a full kitchen, but it is stripped of anything and everything. Not usable. Heat did not work, we froze. A cockroach crawled across the nightstand as we watched from our bed. Ran out of toilet paper, had to buy our own. Interrupted twice by the fire department checking the fire alarms. I awoken the three-year-old from nap. Front desk is of no help at all, they literally hide from you. Breakfast, raw, sausage, hard scrambled eggs, inedible. I cannot believe this is a Wyndham resort.

This is a Welfare Hotel. Was awoken at 7 am by school bus honking for kids. Cars stopping by at all hours of the night (very creepy). The room was gross, noisy (Fridge sounded like it had just taken off from the airport), and the bed should have been thrown out years ago (lopsided and horrible). The furniture was Goodwill vintage and quality, the majority of staff did not speak English, the managers at the desk and a maintenance. worker did provide good service.

The floor was a little sticky but other than that the room was fine. I did not feel safe due to the area and other guests.

The furniture was sticky, the lampshades and the fixtures look like they had rust. The furniture had a wierd residue. For the kind of money spent I recommend staying at the doubletree up the road. The sink smelled something awful and the second floor shower had something brown shoot out of the shower head. I don't recommend staying here at all. It's a great property but they need a lot of TLC and renovations. The rooms were not cleaned properly at all.

The floors were very dirty and there was no housekeeping service, which is not a good thing especially if you have kids. Also there was an issue with our door not being locked when closed and it took a long time for them to fix it, and we were in a rush to head out somewhere but couldn’t leave until our door was fixed.

horrible hair in bed and shower dirty complained did nothing. had to leave. they gave me a number to call for refund. they never returned my 5 calls. this place is a roach coach stay away. also there were others in the lobby also complaining the front desk guy started handing out sheets cuz apparently housekeeping called out and they just made the beds dirty! or don’t make the beds at all never got refund and left the hotel at 10pm to find a new one.

Tables and counters were sticky. Only 2 towels in room, had to go to front desk to request more. Only 2 pillows for a king size bed. When checking in, no one was at front desk and waited at least 15 minutes before someone showed up. No local channels on tv, called front desk several times and was told maintenance was coming. Guy came but he didn’t speak English and the issue wasn’t resolved

So disappointed. I’ve never stayed here before and will never again . Less than enthusiastic reception - mostly on their phone. The steps to our room were filthy - obviously not swept in a month and plantings were either broken off or mostly dead and not dormant due to the weather. The room had a noisy heat/ ac system. There were paint drips all over the floors and sink. The sofa was stained and needs to be replaced. The surfaces were recently shellaced or varnished and still sticky . The clock radio had a shredded cord and I was afraid to plug it in . The shower curtain was too short so the water went all over the floor . The toilet handle had to be jiggled to stop it from running. The sink was clogged so water drained very slowly. There was no hair dryer. The “ complementary breakfast “ consisted of little more than a bagel , toast , waffles ( no butter ) inedible oatmeal ( no milk ) and maybe there was something in the warming trays but they were empty. No fruit or cereal . Needless to say , I will not be recommending Wyndham hotels to anyone soon . I have been staying in hotels all over the world for years and have never written a negative review- I guess my good luck finally ran out . Cheers Patricia Dennison