Booked room through ******* 2 weeks in advance. Got to the hotel to check in and were told they received the reservation from ******* but did not have a room for us. Never bothered to contact us to let us know ahead of time, never offered to help us find another place to stay nor gave any reasonable explanation on how this happened. We were left in an unfamiliar area late in the evening with no place to stay. Terrible experience!!
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